Guest Experience Expert

3 weeks ago


Jacksonville, United States Courtyard Jacksonville Mayo ClinicBeaches Full time
Job Number 24081601
Job Category Rooms & Guest Services Operations
Location Courtyard Jacksonville at the Mayo Clinic Campus/Beaches, 14390 Mayo Boulevard, Jacksonville, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education:                                High school diploma or G.E.D. equivalent.

Related Work Experience:       No related work experience.

Supervisory Experience:         No supervisory experience.

License or Certification:          None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you. 

Source: Hospitality Online



  • Jacksonville, Florida, United States Courtyard Jacksonville Mayo ClinicBeaches Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Jacksonville at the Mayo Clinic Campus/Beaches, 14390 Mayo Boulevard, Jacksonville, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and...

  • Guest Experience

    3 weeks ago


    Jacksonville, United States PSG Global Solutions Full time

    C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you'll do:- Provide optimal guest experience services.- Assist guests in the proper selection of merchandise in accordance with Animal, Healthcare, Staffing, Health, Sales, Leader


  • Jacksonville, United States McDonald's Restaurants Full time

    We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant between Guest Experience, Guest, Leader, Business Services, Lead, Experience


  • Jacksonville, United States Petco Full time

    **Guest Experience Specialist (Sales Associate)** Category: Stores Location: 1111 San Jose Blvd #57, Jacksonville , FL 32223 Schedule: Part_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you'll do: Provide optimal guest experience services. Assist guests in the proper...

  • Guest Services Agent

    24 hours ago


    Jacksonville, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Jacksonville, FL, US Property Name: La Quinta by Wyndham Jacksonville - Butler Blvd. Req Id: 14801 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Jacksonville - Butler Blvd. location in Jacksonville , Florida . **Job Summary** The Guest Service Agent is responsible...


  • Jacksonville, United States Tru by Hilton JacksonvilleSt Johns, FL Full time

    Job DescriptionJob DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and...


  • Jacksonville, United States Shaner Hotel Group Full time

    Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services...


  • Jacksonville, United States Shaner Hotel Group Full time

    Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures. Cleans and services...


  • Jacksonville, United States Shaner Hotels Full time

    ABOUT THE TEAM Shaner Hotels has an amazing opportunity at our Courtyard Jacksonville I-295 / East Beltway. Located only minutes away from beaches, area corporations, cruise lines, and area attractions, Courtyard Jacksonville Northeast/Kendall Town is ideal for corporate travel, relocation, and fun getaways. Enjoy our on-site Bistro serving breakfast and...


  • Jacksonville, Florida, United States Residence Inn by Marriott Jacksonville at Mayo Clinic Full time

    We are hiring a Guest Services SupervisorWe are hiring a Guest Services Supervisor. We are looking for leaders that have a passion to serve others In this role you would be responsible for supervising the Front Desk and F&B team. This means you are at the hub of the hotel with the most interaction with our guests. As the guest services supervisor you are the...


  • Jacksonville, United States Residence Inn by Marriott Jacksonville at Mayo Clinic Full time

    DescriptionWe are hiring a Guest Services SupervisorWe are hiring a Guest Services Supervisor. We are looking for leaders that have a passion to serve others! In this role you would be responsible for supervising the Front Desk and F&B team. This means you are at the hub of the hotel with the most interaction with our guests. As the guest services supervisor...


  • Jacksonville, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...


  • Jacksonville, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...


  • Jacksonville, United States Jacksonville University Full time

    Position TitleExpert in Residence in Sport Leadership DepartmentExpert in Residence in Sport Leadership StatusFull Time/Exempt Job SummaryThis 9-month Expert-in-Residence position includes responsibilities in teaching, professional development, and service. Teaching expectations are up to 18 contact hours per year and may include face-to-face, hybrid,...


  • Jacksonville, Florida, United States Jacksonville University Full time

    Position TitleExpert in Residence in Sport LeadershipDepartmentExpert in Residence in Sport LeadershipStatusFull Time/ExemptJob SummaryThis 9-month Expert-in-Residence position includes responsibilities in teaching, professional development, and service. Teaching expectations are up to 18 contact hours per year and may include face-to-face, hybrid, and/or...


  • Jacksonville, United States Murphco of FL Full time

    Job DescriptionJob DescriptionPhysical Requirements: Must be able to stand for 8 hour shift. Walking and climbing stairs required. Position requires occasional stooping, bending and lifting of up to 50 lbs. May assist guests with luggage on occasion. ADA compliant employer.Working hours: 11 p.m. to 7 a.m. but may vary depending on hotel occupancy. Ability to...


  • Jacksonville, United States Murphco of FL Full time

    Physical Requirements:  Must be able to stand for 8 hour shift. Walking and climbing stairs required.  Position requires occasional stooping, bending and lifting of up to 50 lbs.  May assist guests with luggage on occasion. ADA compliant employer. Working hours: 11 p.m. to 7 a.m. but may vary depending on hotel occupancy. Ability to work weekends...


  • Jacksonville, United States Murphco of FL Full time

    Are you a person who believes in providing amazing service to your guest?  If so, our award winning hotels are looking for a front desk team member to provide our guest with excellent customer experiences: 1. Performs check in and check out of guests. 2. Answers hotel phone and forwards calls appropriately. 3. Serves as information agent for hotel guests...

  • Guest Service Agent

    6 days ago


    Jacksonville, United States Sonesta Hotels Full time

    Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.  Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash...


  • Jacksonville, United States Murphco of FL Full time

    Are you a person who believes in providing amazing service to your guest?  If so, our award winning hotels are looking for a front desk team member to provide our guest with excellent customer experiences:1. Performs check in and check out of guests.2. Answers hotel phone and forwards calls appropriately.3. Serves as information agent for hotel guests and...