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Fleet Manager
2 months ago
This position will be responsible for identifying and implementing solutions to resolve delivery system and operational improvements. They will collaborate with internal and external partners to improve Store Delivery Services, KPIs, and financial outcomes. This role will collaborate and work directly with cross functional partners across Tractor Supply Company and Delivery vendors to provide real-time delivery solutions. They will apply the insights from their interactions to establish the root cause and provide resolution. Essential Duties and Responsibilities (Min 5%)
Manage and resolve Delivery opportunities received from Stores, Customers, Customer Solutions Center, or Help Desk. Provide indirect management and training to Tractor Supply Company Delivery Drivers and Store Leadership teams on all Delivery processes and systems. Research and identify the root cause of the system or process breakdowns that contribute to Delivery improvements. Develop, test and implement resolutions and process improvements, while leading internal and external partners. Define and manage KPIs, Metrics, and financial reporting needed for SSC Teams and the Field Teams to effectively manage all Delivery models. Support negotiations with new 3rd Party contracts or Renewals of existing contracts – providing the critical process or system needs. Develop performance summaries for Leadership teams to implement for improved outcomes. Develop and maintain Store operational documents and self-serve tools to enable Store Teams to optimally execute all Store Delivery models. Partner with Omnichannel team to integrate Delivery providers on dotcom. Conducts routine business reviews and assesses operational improvement, establishes and maintains solid business relationships with internal partners. Partner with SSC and Field/Store Delivery team on Delivery promotion ideas, needs or opportunities.Required Qualifications
Experience: 3+ years in a multi-channel Retail role, or in an Operational support role for Stores or Customers. Preferred experience with dotcom and store Delivery systems utilized in a multi-channel retail environment.
Education: Bachelor’s degree in business, operations, logistics, supply chain, or related field preferred. Any suitable combination of education and experience will be considered.
Preferred knowledge, skills or abilities
Working Conditions Hybrid / Flexible working conditions Occasional travel to stores, distribution centers, and other business locations Physical Requirements Sitting Standing (not walking) Walking Kneeling/Stooping/Bending Driving a vehicle Reaching overhead Lifting 50+ pounds Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
