Current jobs related to Supervisor - Airport Operations - Salt Lake City - United Airlines


  • Salt Lake, Utah, United States Prospect Airport Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Baggage Monitor Technician at Prospect Airport Services. As a key member of our airport operations team, you will be responsible for ensuring the smooth flow of baggage and providing exceptional customer service to our airport guests.Key ResponsibilitiesAssist...


  • Salt Lake, Utah, United States Salt Lake City Full time

    Job DescriptionJob Title: Airport Operations Terminal/Landside SupervisorJob Summary: We are seeking a highly skilled and experienced Airport Operations Terminal/Landside Supervisor to join our team at Salt Lake City. The successful candidate will be responsible for ensuring the safe, secure, and efficient operation of the terminals and public service...


  • Salt Lake, Utah, United States Salt Lake City Full time

    Job SummaryWe are seeking a highly skilled and experienced Airport Operations Terminal/Landside Supervisor to join our team at Salt Lake City International Airport. This is a full-time, supervisory position that requires a strong background in airport operations, customer service, and leadership.Key ResponsibilitiesSupervise and coordinate the activities of...


  • Salt Lake, Utah, United States Unifi Aviation, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Airport Operations Supervisor to join our team at Unifi Aviation, LLC. As a key member of our operations team, you will be responsible for supervising and coordinating daily activities of employees to ensure safe and effective operations.Key ResponsibilitiesSupervise and coordinate daily activities...


  • Salt Lake, Utah, United States Unifi Aviation, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Airport Cabin Trainer/Supervisor to join our team at Unifi Aviation, LLC. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our aircraft and ground support equipment.Key ResponsibilitiesSupervise and coordinate daily activities of...


  • Salt Lake, Utah, United States Prospect Airport Services Full time

    Job SummaryWe are seeking a skilled Airport Ticketing Specialist to join our team at Prospect Airport Services. As a key member of our airport services team, you will be responsible for selling tickets, planning routes, and computing ticket costs using schedules, rate books, and computer terminals.Key ResponsibilitiesSell tickets and ensure that cabins,...


  • Salt Lake, Utah, United States Prospect Airport Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at Prospect Airport Services. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and efficient travel experience.Key...


  • Salt Lake, Utah, United States Prospect Airport Services Full time

    Job SummaryWe are seeking a skilled Ticketing Agent to join our team at Prospect Airport Services. As a key member of our airport operations team, you will be responsible for selling tickets, planning routes, and ensuring the availability of cabins, seats, or space for our passengers.Key ResponsibilitiesSell tickets and ensure the availability of cabins,...


  • Arizona City, Arizona, United States Worldwide Flight Services Full time

    About WFSAt Worldwide Flight Services, we're committed to delivering exceptional customer experiences and operating safely and securely. As a Supervisor Cabin Services, you'll play a critical role in managing airport activities, coordinating with various departments, and ensuring seamless operations. If you're a detail-oriented leader with excellent...


  • Panama City, Florida, United States Unifi Full time

    Job Title: Airport Ramp SupervisorJoin Unifi as an Airport Ramp Supervisor and take on a challenging role that requires strong leadership and operational skills. As a key member of our airport team, you will be responsible for ensuring the safe and efficient operation of our ramp services.Key Responsibilities:Supervise and coordinate daily activities of...


  • Salt Lake, Utah, United States Salt Lake City Full time

    About the PositionJob Summary:The Salt Lake City Department of Airports is seeking a highly skilled and experienced Airfield Maintenance Specialist to join our team. As a key member of our airport operations team, you will be responsible for ensuring the safe, secure, and efficient operation of our airports. This role involves performing a wide range of...


  • Lake Havasu City, Arizona, United States Arizona Department of Economic Security Full time

    Job Summary:As an Airport Operations Supervisor with the Arizona Department of Economic Security, you will be responsible for overseeing the day-to-day operations of the Lake Havasu City Municipal Airport. This role involves supervising staff, participating in budget development and monitoring, and coordinating with other City departments to ensure effective...


  • Lake Havasu City, Arizona, United States Arizona Department of Economic Security Full time

    Job SummaryWe are seeking a highly skilled Airport Operations Supervisor to join our team at the Arizona Department of Economic Security. The successful candidate will be responsible for overseeing the day-to-day operations of the Lake Havasu City Municipal Airport, ensuring the smooth execution of airport activities and maintaining effective working...


  • Salt Lake, Utah, United States The Parking Spot Full time

    About The Parking SpotWe are a leading near-airport parking company with over 25 years of experience in providing superior airport parking experiences. Our team is dedicated to making travel easier and more affordable for our customers.Job SummaryWe are seeking a Shuttle Driver to join our team at The Parking Spot. As a Shuttle Driver, you will play a...


  • Salt Lake, Utah, United States The Parking Spot Full time

    About The Parking SpotWe are a leading near-airport parking company with over 25 years of experience in providing superior airport parking experiences. Our commitment to hospitality has earned us a reputation as the go-to choice for travelers.Job SummaryWe are seeking a reliable and customer-focused Airport Shuttle Driver to join our team. As a Shuttle...


  • Salt Lake, Utah, United States The Parking Spot Full time

    About The Parking SpotWe are a leading near-airport parking company with over 25 years of experience in providing superior airport parking experiences. Our team is dedicated to making travel easier and more affordable for our customers.Job SummaryWe are seeking a Shuttle Driver to join our team at The Parking Spot. As a Shuttle Driver, you will play a...


  • Salt Lake, Utah, United States The Parking Spot Full time

    About The Parking SpotWe are a leading near-airport parking company with over 25 years of experience in providing superior airport parking experiences. Our team is dedicated to making travel easier and more affordable for our customers.Job SummaryWe are seeking a Shuttle Driver to join our team at The Parking Spot. As a Shuttle Driver, you will play a...


  • Salt Lake, Utah, United States CLEAR Full time

    Assistant Operations Manager Job DescriptionThe Assistant Operations Manager will be a key member of our airport leadership team, reporting to the General Manager and leading daily floor operations at our station. This role requires a hands-on leader who thrives in a fast-paced environment and is a coach for security, customer service, and sales.Key...


  • Salt Lake, Utah, United States Clear Full time

    Job Title: Assistant Operations ManagerThe Assistant Operations Manager will be a key member of our airport leadership team, reporting to the General Manager and leading the daily floor operations at our station. This role requires a hands-on leader who can thrive in a fast-paced environment and drive security, customer service, and sales excellence.Key...


  • Salt Lake, Utah, United States City of Salt Lake City Utah Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to lead and direct the maintenance and operations of our airport facilities and/or warehouse sections.Key ResponsibilitiesLeads and directs maintenance and operations teams to ensure efficient and effective delivery of services.Facilitates work of team members by providing information on...

Supervisor - Airport Operations

2 months ago


Salt Lake City, United States United Airlines Full time
Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or cell. Focus on performance issues with the goal of changing co-worker behavior. Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements. Serve as subject matter expert on safety, service and procedures.

  • Engage front-line co-workers to deliver excellent customer service and an on-time quality product – for example, participate in briefings, and develop team communications
  • Engage and recognize external customers
  • Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
  • Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met
  • Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers
  • Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
  • Conduct trend analyses, review key metrics and take actions to address items not on track – lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
  • Develop and implement standard work and continuous improvement processes
  • Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
  • Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate
  • Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
  • Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts
  • Serve as a subject matter expert on service and procedures
  • Develop actions plans to affect behavior change (e.g. dependability, overall job performance)
  • Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
  • Identify, address and issue appropriate and timely corrective action in accordance with guidelines
  • Conduct “routine” investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues
  • Recognize and document excellent performance
  • Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United’s customers
  • Participate in peer, safety and accident review boards
  • Confront and address inappropriate behavior and performance issues with specific feedback
  • Complete all mandatory regulatory and Company required documentation of activities
  • Document performance issues into case management system
  • Attend division/unit/group meetings
  • Participate on collateral projects
  • Email/Voicemail follow up

At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Qualifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

What’s needed to succeed (Minimum Qualifications):

  • High school diploma or equivalent
  • Experience leading and influencing a team and customer service experience
  • Strong written and oral communication skills
  • Conflict resolution and decision making, with the ability to lead
  • Experience supervising Union personnel a plus
  • Proficient in IT systems and common software appropriate to work group
  • Business Acumen/Continuous Improvement
  • Customer Focus
  • Conflict Resolution
  • Accountability
  • Teamwork
  • Engagement/Motivation
  • Safety orientation
  • Planning/multi-tasking
  • Ensure front line co-workers are delivering on service, performance and safety objectives set by the company and station
  • Operational performance (D:0, A:14, bridges, late weights, freight and mail boarded as booked)
  • Controllable Expense (Easy Hours, late lunches)
  • Revenue generation (upsell)
  • Front line performance (SSEs)
  • Safety performance (OSHA, LTI, damages)
  • Serve as first responder for co-worker/ customer issues, measured through employee engagement surveys, customer feedback surveys.- survey results-UP, lower number of employee grievances
  • Improved union relations- working within contractual language
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

  • Bachelor's degree or 4 years of relevant work experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT