Policy Service Associate
4 weeks ago
Job Description:
Hallmark Financial is a property and casualty insurance company with a diversified portfolio of insurance products written on a national platform. Through its six insurance subsidiaries, Hallmark Financial markets, underwrites and services commercial and personal insurance in select markets. Hallmark Financial is headquartered in Dallas, Texas and its common stock is listed on NASDAQ under the symbol “HALL”
As Hallmark continues to grow, we strive to find talented, innovative and creative professionals to join our team. We offer very competitive compensation and benefit packages combined with a team atmosphere that encourages independent initiative and professional growth. Our philosophy is simple. When you are happy and healthy as an individual, you work at your fullest potential. Hallmark seeks to provide the resources our employees need to succeed professionally and personally.
Position Title: Policy Service Associate
Job Summary: Provide superior customer service handling inbound calls and or live chats in a contact center environment assisting policyholders and agents by providing timely, accurate and
responsive information for both auto and renters lines of business. Independently solve
problems of varying scope and complexity. Identify, analyze, and own customer policy
needs to ensure high customer satisfaction, growth, and retention of business. Perform
limited Underwriting duties and policy service processing on new and existing business.
Essential Duties and Responsibilities include the following.
· Respond to requests from policy holders and agents for policy information,
interpretation of billing, routine policy changes, and quotes in an efficient and
professional manner.
· Process Credit Card and/or E-check payments, policy endorsements, policy holder
requested cancellations, reinstatements, and document requests timely and
accurately.
· Employ sound judgment and comply with all internal procedures and practices
when discussing policy related issues.
· Perform limited underwriting review and processing on new and existing business.
· Adhere closely to assigned schedule and is consistently reliable and dependable.
· Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or equivalent. Minimum of 1 year of related experience required, insurance
experience is preferred but not required.
Active P&C License Preferred but not required.
Knowledge/Skills
- Must be customer oriented with the ability to consistently maintain a pleasant phone demeanor, demonstrate patience with callers who are difficult to understand or are having problems grasping concepts, as well as have the ability and desire to diffuse and assist irate/difficult callers.
- Excellent written and verbal communication skills.
- Detail oriented, highly organized, efficient, and able to multi-task.
- Strong analytical and critical thinking skills
- Must be able to type at least 25 wpm.
- Ability to sit for prolonged periods of time.
- Spanish language proficiency preferred
Computer Skills
Basic Microsoft Office Skills
Hallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
-
Policy Service Associate
1 day ago
Dallas, Texas, United States Hallmark Financial Services, Inc Full timeJob Description:As Hallmark continues to grow, we strive to find talented, innovative and creative professionals to join our team. We offer very competitive compensation and benefit packages combined with a team atmosphere that encourages independent initiative and professional growth. Our philosophy is simple. When you are happy and healthy as an...
-
Policy Service Associate
4 weeks ago
Dallas, Texas, United States Hallmark Financial Services, Inc Full timeJob Description:Hallmark Financial is a property and casualty insurance company with a diversified portfolio of insurance products written on a national platform. Through its six insurance subsidiaries, Hallmark Financial markets, underwrites and services commercial and personal insurance in select markets. Hallmark Financial is headquartered in Dallas,...
-
Client Service Associate
2 weeks ago
Dallas, United States Texas Capital Bancshares, Inc. Full timeTexas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow. While we are rooted in core financial products, we are differentiated by our...
-
Registered Client Service Associate
3 weeks ago
Dallas, United States Hilltop Securities Inc Full timeHilltop Securities is looking to hire a Registered Client Service Associate in our Park Cities, Dallas office. At HilltopSecurities, we believe in building noble and collaborative relationships that enrich the financial future of individuals, businesses and communities. With an extensive portfolio of products, we deliver a broad range of investment banking...
-
Registered Client Service Associate
4 days ago
Dallas, United States Hilltop Securities Inc. Full timeHilltop Securities is looking to hire a Registered Client Service Associate in our Park Cities, Dallas office. At HilltopSecurities, we believe in building noble and collaborative relationships that enrich the financial future of individuals, businesses and communities. With an extensive portfolio of products, we deliver a broad range of investment banking...
-
Registered Client Service Associate
4 weeks ago
Dallas, United States Hilltop Securities Inc. Full timeHilltop Securities is looking to hire a Registered Client Service Associate in our Park Cities, Dallas office. At HilltopSecurities, we believe in building noble and collaborative relationships that enrich the financial future of individuals, businesses and communities. With an extensive portfolio of products, we deliver a broad range of investment banking...
-
Service Desk Associate
4 weeks ago
Dallas, United States Cooper Aerobics Health & Wellness Full timePart-time. The Service Desk Associate is responsible for responding to the needs of all members at the Cooper Fitness Center. Their primary role is to coordinate check-ins and customer service needs on a regular basis. Schedule: varies; including wee Service Desk, Associate, Customer Service, Service Manager, Retail, Healthcare
-
Client Service Associate
7 days ago
Dallas, United States Hilltop Holdings Full timeJob DescriptionHilltopSecurities is currently looking to hire a Registered Client Service Associate to work at our Park Cities, Dallas location. This role will provide support for several financial advisors and assist in servicing a large client base that is continually growing. HilltopSecurities Inc., a member of the FINRA and SIPC, is a wholly owned...
-
Food Service Associate
7 days ago
Dallas, United States Parkland Memorial Hospital Full timeResponsible for patient meal service on nursing units Minimum Specifications Equivalent Education and/or Experience May have an equivalent combination of education and experience to substitute for the experience requirements. Certification/ Registrat Food Service, Associate, Service, Food, Clinical Dietitian, Retail, Healthcare, Patient
-
Sustainability Services Associate
1 day ago
Dallas, United States LORD GREEN REAL ESTATE STRATEGIES INC. Full timeJob DescriptionJob DescriptionQualificationsThe Sustainability Services Associate will be responsible for the implementation of Environmental Social Governance (ESG) strategy and practices at the property level. This entails working with property teams daily on various aspects of ESG from data analysis to project evaluation. The Sustainability Services...
-
Flexible Customer Service Associate
1 week ago
Dallas, United States The Hertz Corporation Full timeHourly Rate: 17.50 The Flexible Customer Service Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receiv Customer Service, Associate, Service, Customer, Retail, Automotive
-
Client Services Associate
2 weeks ago
Dallas, United States TBK Bank, SSB Full timeJoin TBK Bank!At TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the...
-
Client Services Associate
2 weeks ago
Dallas, United States Triumph Financial Full timeJoin TBK Bank! At TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the...
-
Customer Service Associate
4 weeks ago
Dallas, United States Gig USA Full timeJob DescriptionJob DescriptionWe are hiring a team of Customer Service Associates to assist with implementing our newest promotional campaign. As one of the nation’s top direct marketing firms, our standards for quality customer service are higher than ever. We understand that our success starts with our employees, and we have developed a training program...
-
Client Service Associate
2 weeks ago
Dallas, United States Smart Business Concepts Full timeOur Client, a Wealth Management Firm, is looking for a Client Service Associate. They're looking for someone who is detail oriented and passionate about creating a great client experience.Job Description and Duties:Provide an excellent client experience for clients through various touchpointsClient records maintenance and retentionFinancial data entryAttend...
-
Customer Service Associate
6 days ago
Dallas, United States Origin Global Full timeJob DescriptionJob DescriptionWe are searching for a high-energy, dedicated associate to be responsible for supervising and directing a team of both marketing and customer service agents to meet client demands and drive productivity. Upon conclusion of training on the position, you will be in charge of providing training, guidance, and developmental tactics...
-
Commercial Client Services Associate
1 month ago
Dallas, United States Triumph Financial Full timeRESPONSIBILITIES Delivers excellent service to customers conducting business in person, through the mail, and by telephone.Ensures that customer’s financial needs are met and/or exceeded.Opens new accounts in accordance with the bank’s policy and procedure. Ensuring accuracy and completeness of all required documentation.Assists customers with account...
-
Dallas, United States S&P Global, Inc. Full timeAnd Impact: The Associate Director will manage a dynamic team, responsible for all client-facing operations-related items, data research, and processing functions on the Special Services Team which primarily supports WSO users and their loan processi Director, Associate, Processing, Relationship Manager, Account, Project Management, Retail
-
Administrative Service Associate
4 weeks ago
Dallas, United States Tolleson Wealth Management Full timeJob DescriptionJob DescriptionDuties and Responsibilities: Assist team with new and ongoing data and document maintenance in our Client Relationship Management (CRM) and Document Management Systems (DMS) Receive, review, and process incoming mail, sending to appropriate team membersCompile, scan and organize incoming data and documentsSend outgoing mail,...
-
Associate Director End User Services
3 days ago
Dallas, United States Depository Trust & Clearing Corporation Full timeThe role of Senior End User Services Analyst will be responsible for providing 1st & 2nd line support to DTCC employee's globally. The Senior End User Services Analyst will work on incidents and tasks via the in-house incident management tool Service Director, Associate, Technical Support, Service, Microsoft, Desktop Support