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Global Process Lead

2 months ago

Tampa, United States Mosaic Full time
The Global Process Lead plays a crucial role in ensuring the successful delivery of value within the assigned workstream. This role will use global process expertise in the assigned area/workstream with Agile practices, making it essential for driving value delivery in large-scale projects.

What will you do?
  • Contribute to and lead assigned portions of the 24-month strategic roadmap for the assigned function/workstream. Identify process areas for improvement.
  • Partner with the Global Process Owner (GPO) on the global project portfolio and lead assigned sub-processes as part of the overall portfólio.
  • Collaborate with cross-functional scrum teams to define, build, test and deliver new or improved digital capabilities that provide significant value to customers.
  • Identify, define, and document business and stakeholder requirements and provide support to different product owners in assigned function/workstream.
  • Conduct discovery sessions and workshops to help with requirement gathering and crystallize insights to help inform product owners on decisions regarding product features and behavior.
  • Collaborate with GPOs to ensure value capture targets are achieved, which will include ensuring process adoption and measuring and tracking KPIs. Ensure the delivery and quality of service and experience provided to customers by tracking performance and benchmarking against industry
  • Drive successful program management through coordinated management of a portfolio of projects/activities and using external cost, productivity & quality benchmarking to continuously improve
  • Partner with scrum teams, change management and business teams to train and ensure utilization of new features and capabilities of the digital product.
  • Prepare training material and communication guides to help with testing and adoption of new features.
  • Allocate of resources and onboarding within functional area.
  • Serve as a change leader within functional area.
  • Lead process governance efforts and drive awareness among end users and customers to ensure processes are being utilized and correctly executed.
  • Partner with user acceptance testing (UAT) team and provide support during deployment.

What do you need for this role?
  • Bachelor's Degree.
  • 5+ years of experience in related finance areas (treasury or tax)
  • Process improvement oriented.
  • Experience working on multiple projects / cross functional initiatives.
  • Familiarity with Agile methodologies.
  • Ability to work closely with team members, perform functional testing and provide feedback.
  • Ability to work closely with the business and understand business strategies and requirements and be able to translate into priorities.
  • Strong analytical and problem-solving skills.
  • Strong critical-thinking and decision-making skills.

    Strong written, verbal and listening communication skills.
  • Demonstrated leadership and interpersonal skills.
  • Ability to effectively work and build partnerships with employees at all levels within the organization.
  • Ability to navigate between different stakeholders to determine the most appropriate outcome for the organization.
  • Ability to adapt to a continually changing business and work environment and manage multiple priorities.
  • Ability to lead through influence and network.
  • Strong business acumen.
  • Adept at meeting established deadlines.
  • Strong organizational skills and attention to detail.
  • Ability to think creatively with an ability to create innovative solutions.
  • Self-motivated and self-directed.
  • Strong computer skills, which includes proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and Teams
  • Travel: 10-20%