IT Desktop Intern

4 weeks ago

Detroit, United States Cleveland-Cliffs Inc. Full time

Ferrous Processing and Trading, a business of Cleveland-Cliffs Steel, seeks a motivated individual interested in starting their professional career in the IT field as an intern. The individual will monitor and maintain computer systems and networks within the organization in a technical support role and actively participate in the company’s annual PC replacement project. He or she may also perform entry-level software development tasks. The individual will work closely with a mentor and with managers within the IT department.

Summary of Responsibilities:

  • Able to perform work professionally.

  • Interface and communicate clearly with department peers and internal employees to escalate problems as needed and resolve issues.

  • Ensure that all customer/employee problems are logged and communicated appropriately.

  • Provide weekly updates on assigned action items to team members and IT management.

  • Answer, evaluate, and prioritize service requests received via telephone, voice mail, e-mail and in-person for users’ computer performance.

  • Perform diagnostics and troubleshooting with users to collect information about problems to determine the source of error.

  • Isolate performance issues to determine the cause of hardware malfunctions, including hard drives, printers, and cables.

  • Analyze and correct problems using documented procedures and available tools while leveraging personal knowledge and skills.

  • Resolve remote access issues, printing issues, and network connectivity issues.

  • Perform entry-level software development tasks, including research, analysis, data querying, standards adherence, and code optimization.

  • Assist in PC refresh initiatives, replacing old computers with newer models.

  • Work with the IT department team to identify areas where SOPs are needed.

  • Work with the team and management in the IT department to identify areas where process improvements are needed.

  • Site visits to scrap yard locations may be required, as well as overnight travel.

Minimum Qualifications:

  • Enrollment in an Associate or Bachelor's degree program in an Information Technology related discipline.

  • Must have successfully completed at least freshman year of study by the summer of 2024.

    Applicants for this position must be legally authorized to work in the United States full-time.

    Ferrous Processing and Trading is a subsidiary of Cleveland-Cliffs Inc., the largest flat-rolled steel company and iron ore pellet producer in North America. Cleveland-Cliffs is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package, including top pay with variable compensation opportunities, health insurance, a retirement plan, education assistance, paid time off, and more

  • Sql Developer- Charlotte, NC

    4 weeks ago

    Detroit, United States Georgia IT Inc Full time

    Position: SQL Developer Location: Charlotte, NC Duration: Contract Rate: DOE Required Qualifications: Data Analysis, Business Analysis, Project Management Broad experience in technology delivery Expertise with relevant international regulations such as MAD/MAR and the regulatory environment within capital markets Banking, Compliance experience and...

  • Business Solution Data Architect

    7 hours ago

    Detroit, United States United IT Solutions Full time

    Job Title: Technical Lead Location : Detroit, Michigan (Onsite) Engagement Description – Responsible for leading complex projects and independently executing analyses that support the healthcare value portfolio. Translates technical results into answers for healthcare business needs and applies a strong understanding of healthcare industry when...

  • Field Service Technician

    4 weeks ago

    Detroit, United States Elias IT Consulting Group Full time

    Job DescriptionJob DescriptionWe have an exciting opportunity for a technical Manufacturing Field Service Technician at a partner client headquartered in Las Vegas, Nevada. The Field Technician for this position should reside in the Detroit, Michigan or surrounding areas. This opportunity offers you the ability take part in the company's emergence on the...

  • IT Field Technician Contract Strategic Staffing SolutionsDetroit MI2 weeks ago

    7 hours ago

    Detroit, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for an IT Field Technician for a contract opportunity with one of our largest clients located in Detroit, MI! Title: IT Field Technician Location: Detroit, MI (Onsite/Field) Duration: 12+ Months Role Type:  W2 contract engagement ...

  • IT Field Technician

    1 week ago

    Detroit, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for an IT Field Technician for a contract opportunity with one of our largest clients located in Detroit, MI!Title: IT Field Technician Location: Detroit, MI (Onsite/Field) Duration: 12+ Months Role Type: W2 contract engagement Job Description: In field...

  • IT Field Technician

    2 days ago

    Detroit, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!Strategic Staffing Solutions is currently looking for an IT Field Technician for a contract opportunity with one of our largest clients located in Detroit, MI! Title: IT Field Technician Location: Detroit, MI (Onsite/Field) Duration: 12+ Months Role Type: W2 contract engagement Job Description:In field...

  • Technical Support Analyst

    7 days ago

    Detroit, United States GOODWILL INDUSTRIES OF GREATER DETROIT & SUBSIDIARIES Full time

    Description Do you have a passion for IT and for serving others? Goodwill of Greater Detroit turns 104 this year. Join us as we move into the next 100 years of building pathways to independence through personal development and the power of work. Your efforts across our social enterprises, which include education, manufacturing, retail, logistics and...

  • Intake and Customer Services Specialist

    3 weeks ago

    Detroit, United States Access Services Full time

    Job Title: Intake and Customer Service SpecialistJob Status: Full-timeJob Summary: Under general supervision, the Intake and Customer Service Specialist assures the accessibility of effective community services that empowers individuals and families to achieve an enhanced quality of life. They interact with customers by addressing inquiries and resolving...