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Program Manager| The Rink at Coral Ridge
2 months ago
Overview
The Program Manager oversees staff and ice usage. This includes but is not limited to rink schedules, in-house programming, skate sharpening and repair, skate rentals, league management and on-ice programming/instructions. This is balanced with a strong customer service ability, team leadership and business acumen.
This role will pay an hourly wage of $18.27-22.12.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
This position will remain open until Oct 26, 2024Responsibilities
- Coordinate the use of the ice with local groups ranging from open state to professional-level hockey.
- Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work.
- Works closely with hockey and skating associations, scheduling ice usage and making necessary arrangements for the personnel, equipment, and materials to be on hand.
- Develop the Learn to Skate and Learn to Play programs, Try Hockey for Free as well as summer camps and birthday parties and direct their execution.
- Responsible for promoting and representing the facility in a positive manner at all times.
- Investigate, analyze and resolve operational problems and complaints.
- Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client and facility.
- Maintain records of activities and programs, completing reports and making recommendations for improvement to programming.
- Create and enforce all ice rental contracts.
- Participates in management and company staff meetings and attends other meetings representing The Rink.
- Serves as Manager on Duty up to 50% of operating hours and is responsible for troubleshooting issues outside of regular working hours.
- Ensures customer inquiries regarding ice rates and availability are addressed in a timely manner.
- Ensure appropriate levels of staff with safety/first aid/CPR/bloodborne pathogens training per facility policy.
- Oversees cash register and daily deposits, float, and verifies the change safe balance daily.
- Works with Rink Manager and General Manager on budgeting and capital improvement plans, providing input for programs they oversee.
- Works with Ice Operations Manager to build and maintain ice which includes using an ice resurfacer and all other equipment necessary to maintain the highest quality sheet of ice.
- Works with Director of Marketing on website maintenance and social media platforms including Facebook, LinkedIn, X and Instagram.
Qualifications
- High school or vocational diploma required, BA degree desired, however, work previous work history can substitute for degree
- Experience with general functions of an ice arena
- Knowledge of supervisory principles, with emphasis in working with and training a “casual” staff
- Must be able to work flexible and sometimes demanding schedules; including nights, weekends, and holidays
- Possess a working knowledge of audio/video and information technology systems, ice systems, and basic computer skills
- Possess a working knowledge of ice and ice-making systems
