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Securities Operations Service Specialist
2 months ago
Management Level
IEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at: www.equiniti.com/us
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
***This is a permanent, full-time role and will be fully onsite in our Mendota Heights office
This position will support the Document Retention team. Document Retention is responsible for managing all inbound physical transaction requests in a storage area. Individual will be responsible for pulling and compiling the documents along with a reject letter to be sent back to the shareholder. Also responsible for contribution report balancing and IRIS pull requests. Also responsible for logging all outbound certificates for tracking purposes.
Document Retention is responsible for managing all inbound physical transaction requests in a storage area.
Core Duties/Responsibilities
The successful candidate will be responsible for the following:
o Customer Service (internal & external)
o Researching inquires
o Reviewing time sensitive and/or complex documents
o Revising departmental procedures
o Coordinate situations that involve other departments.
o Desktop deposits
o Pulling reports involving checks
o Retrieving documents
o Mailing active/archived work items and inserting comments
Skills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviors:
o Strong communication & problem solving skills
o Financial services and/or transfer agent operations experience preferred
o Ability to comprehend moderate to complex operational processes and their interrelationship
o Ability to work independently and multi-task
o Must be able to demonstrate exceptional customer service and display professionalism
o Team player with strong interpersonal skills and adaptability
o Self-starter with ability to follow client request through resolution
o Strong attention to detail and accuracy skills
o Organization, time-management, and prioritization skills
o Ability to navigate multiple computer systems, applications, and utilize search tools to find information
o Knowledge of Microsoft Office Suite
o Experience in IRIS and Document Retention Management (DRM) a plus
Education Requirements
o High school Diploma or equivalent GED.
Experience requirements
o 18+ months of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center.
o Lift 30 lb boxes
Compensation
- $18.00-19.00 per hour
Equal Opportunity Statement
We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.
