IT Trainer

3 weeks ago

Rockville, United States Westat Full time
Westat is an employee-owned corporation providing research services to agencies of the U.S. Government, as well as businesses, foundations, and state and local governments. Westat's research, technical, and administrative staff of more than 2,000 is located at our headquarters in Rockville, Maryland, near Washington, DC.
 

Westat is committed to building a diverse workforce and a culture of inclusivity, belonging and equity for all. We believe that our greatest strength draws on the different backgrounds, cultures, perspectives and experiences of our employees.

Job Summary 
 
As an IT Trainer, you will be responsible for designing, implementing, and delivering engaging and comprehensive training/learning programs to enhance and ensure Westat (Corporate) employees have the necessary skills and knowledge to use our tools and technology effectively.

This opportunity is a hybrid work arrangement (4 days on-site).

Job Responsibilities
• Create and update training programs and materials for corporate technology and applications, including user guides, presentations, and video content. Tailor training sessions to meet the organization's specific needs.
• Deliver engaging, effective, and innovative training sessions for employees at all levels, including corporate leaders. Focus on technology, software applications, cybersecurity protocols, and best practices using a variety of methods such as classroom, blended, virtual, and one-on-one formats.
• Collaborate with department heads to assess technology training needs, identify skill gaps, and develop customized training plans that align with corporate objectives.
• Continuously improve training content, ServiceNow knowledge management and articles, and methods based on participant feedback and technological advancements.
• Provide continuous technical support and guidance to employees, assisting them in applying new skills and resolving IT-related issues. This includes support during onboarding and providing white-glove assistance as needed.
• Partner with the Information Technology department and other stakeholders to ensure training programs support the organization's objectives and enhance overall productivity.
• Stay updated on the latest developments in IT and training methodologies to ensure training content remains current and relevant.

Basic Qualifications
• Typically requires a bachelor's degree or an equivalent combination of education and experience. 
• 3 to 5 years of experience as a corporate IT Trainer or in a similar role, with a solid understanding of corporate technology systems, software applications, and cybersecurity practices. 
• Experience in corporate IT tools and technologies, including enterprise software, operating systems, and network security. Examples include MS O365, Box, Envoy, ServiceNow, and Adobe Acrobat.
• Knowledge of Microsoft Office suite (Word, Excel, PowerPoint). 

Preferred Qualifications
• Proven customer service, presentation, communication, and interpersonal skills. Ability to explain complex technical concepts clearly and concisely.
• Demonstrated analytical and problem-solving abilities to assess training needs and effectiveness.
• Ability to adapt training methods and materials to accommodate different learning styles and levels of technical expertise. 
• Proven organizational and project management skills to effectively plan, execute, and manage multiple training programs simultaneously.

Other Required Qualifications 
• Demonstrated communication skills
• Collaboration with teams, managers, and/or clients
• Organization skills, including time management ability
• Detail oriented

Westat offers a well-rounded and comprehensive benefits program focused on wellness and work/life balance. Subject to plan requirements, employees may participate in:
Employee Stock Ownership Plan401(k) Retirement PlanPaid Parental LeaveVacation Leave (15 days per year)Sick Leave (10 days per year)Holiday Leave (7 government holidays and 1 floating holidays)Professional DevelopmentHealth AdvocateEmployee Assistance ProgramTravel Accident InsuranceMedical InsuranceDental InsuranceVision InsuranceShort Term Disability InsuranceLong Term Disability InsuranceLife and AD&D InsuranceCritical Illness InsuranceSupplemental Life InsuranceFlexible Spending AccountHealth Savings Account
This opportunity will be posted for a minimum of 5 days and applications will be accepted on an ongoing basis.
 

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.

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