NALO Customer Service Representative I-III

2 months ago

Plainfield, United States Eli Lilly and Company Full time

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

This role supports the needs of the North American Shared Service Center (NASSC) – including the U.S. Puerto Rico (PR) and Canada (CA) with a focus of being a key North American Logistics Operations (NALO) contact for both internal and external customers regarding finished product order management/fulfillment for trade (including free goods and indigent patient orders) and sample product. 

Customers include wholesalers, pharmacies, hospitals, health care professionals, government institutions, Lilly and contract sales representatives, the US Affiliate managed healthcare services and trade accounts and anyone else internally, or externally who needs product distributed by one of our distribution centers or by partner distribution centers who distribute Lilly product on our behalf. 

This position is responsible for the timely, accurate and professional processing of customer orders, NALO related inquiries received via phone, email, etc., disputes and general finished good order management and subsequent invoicing. 

To meet these customer requirements, this position requires an understanding of the pharmaceutical industry, Lilly distribution and sales practices as well as logistics/traffic, warehousing, regulatory compliance (including PDMA, cGMP, Sarbanes-Oxley and Special Security Substance administration) finance, manufacturing, quality assurance and all associated systems.

Key Objectives/Deliverables

Perform tasks in a safe manner – follow all ergonomic guidelines including early reporting of injuries.

Comply with all Special Security Substance, Sarbanes-Oxley, cGMP regulations, PDMA, and other regulatory requirements. This includes RedBook, and clean desk policies.

Responsible for ensuring data integrity and good documentation practices while performing job tasks.

Manage customer inquiries and orders in a pleasant, professional, accurate, and timely manner through phone, fax and email

Comply with all procedures to ensure all tasks are performed as designed or alert supervision if there are any potential discrepancies in procedure matches practice.

Ensure business processes flow smoothly including creating, reviewing, and documenting data/reports and issues promptly.

Suggest and implement process changes to enhance the efficiency and effectiveness of the area.

Work as a team to ensure all area goals and customer needs are met – be flexible and have a positive attitude.

Be accountable for those tasks for which you are responsible for including ensuring that your processes are documented in a manner that will enable other team members to back up your tasks if needed.

High school or equivalent

Supports safety initiatives Highly organized and able to manage multiple tasks without becoming flustered.

Able to prioritize and plan daily work activities. High aptitude for using IT systems (Microsoft Word, Excel, Call Center software and SAP).

Accuracy and attention to detail.

Good communication and interpersonal skills.

Demonstrated ability to work effectively in a team setting

Ability to deal with difficult customers and situations in a professional manner. Ability to follow procedures Demonstrated initiative and ability to solve problems.

Ability to be flexible and assist in other areas when needed.

Excellent phone etiquette and grammar

Excellent attendance record

Positive attitude

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

#WeAreLilly

  • NALO Customer Service Representative I-III

    2 months ago

    Plainfield, United States Eli Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to t Customer Service Representative, Customer Service, Sales Representative, Healthcare, Representative, Retail

  • Associate Director

    4 weeks ago

    Plainfield, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Senior Quality Assurance Associate – Logistics Operations

    1 week ago

    Plainfield, New Jersey, United States Lilly Full time

    At Lilly, we are committed to enhancing the quality of life for individuals globally.The role of Senior Quality Assurance Associate in Logistics Operations is pivotal in delivering quality oversight for North America Logistics Operations (NALO) and Export activities to international affiliates. This position acts as the primary liaison for quality risk...

  • Senior Quality Assurance Associate – Logistics Operations

    2 weeks ago

    Plainfield, New Jersey, United States Lilly Full time

    We are looking for dedicated professionals committed to enhancing global health.The role of Senior Quality Assurance Associate - Logistics Operations is centered on delivering quality oversight for North America Logistics Operations (NALO) and Export functions to international affiliates. This position acts as the primary liaison for quality risk...

  • Associate Director

    4 weeks ago

    Plainfield, New Jersey, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Associate Director

    4 weeks ago

    Plainfield, New Jersey, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Associate Director

    4 weeks ago

    Plainfield, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Senior Quality Assurance Associate – Logistics Operations

    2 weeks ago

    Plainfield, New Jersey, United States Lilly Full time

    We are looking for dedicated professionals committed to enhancing global health.The role of Senior Quality Assurance Associate - Logistics Operations is centered on delivering quality oversight for North America Logistics Operations (NALO) and Export activities for international affiliates. This position acts as the primary liaison for quality risk...

  • Sr Principal Associate – QA Logistics Operations

    3 months ago

    Plainfield, United States Lilly Full time

    We’re looking for people who are determined to make life better for people around the world. The Senior Principal Associate – QA Logistics Operations will be responsible for quality support for North America Logistics Operations (NALO) and for Export operations to the OUS affiliates. The QA Senior Principal Associate will be the primary contact for...

  • Senior Principal Associate

    4 days ago

    Plainfield, Illinois, United States Eli Lilly Full time

    About the RoleEli Lilly is seeking a highly skilled Senior Principal Associate to join our Quality Assurance team in a key role that will drive quality improvement projects and ensure compliance with regulatory requirements.Key ResponsibilitiesQuality Risk Management: Apply ICH Q9 and Lilly's Quality Risk Management standards to North America Logistics...

  • Sr Principal Associate – QA Logistics Operations

    2 months ago

    Plainfield, New Jersey, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Sr Principal Associate

    2 weeks ago

    Plainfield, United States BioSpace, Inc. Full time

    Job Details At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our...

  • Sr Principal Associate – QA Logistics Operations

    3 months ago

    Plainfield, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Customer Service Representative

    4 days ago

    Plainfield, Indiana, United States Government Employees Insurance Company Full time

    Customer Service Representative Role OverviewWe are seeking experienced professionals to provide exceptional customer service and support to our policyholders. As a Customer Service Representative, you will be the first point of contact for our customers, addressing inquiries, making policy changes, and providing recommendations.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Plainfield, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...

  • Customer Service Representative

    3 weeks ago

    Plainfield, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Transportation experience...

  • Customer Service Representative

    2 weeks ago

    Plainfield, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...

  • Customer Service Representative

    6 days ago

    Plainfield, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...

  • Customer Service Representative

    2 weeks ago

    Plainfield, United States Superior Plus Propane Full time

    Superior Plus Propane is currently seeking a highly motivated Customer Service Representative whose role is to answer incoming calls from customers, contact existing and future customers, educate and provide customers with information on our products and services, and professionally and efficiently work with customers to resolve issues in a positive manner....

  • Customer Service Representative

    2 months ago

    Plainfield, United States U-Haul Full time

    Location: 243 E 2nd St, Plainfield, New Jersey 07060 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...