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Customer Service Coordinator

2 months ago

Arden, United States Spherion Full time

The Customer Service Coordinator is responsible for handling client calls, leads, and performing general administrative duties. The Customer Service Coordinator will spearhead client facing interactions whether on the phone or in person.

Responsibilities:
Communicate with customers via phone, email, chat, or in-person to provide assistance and resolve inquiries.
Ensure a high level of customer satisfaction through timely and accurate responses.
Coordinate with logistics and shipping departments to track orders and resolve any issues that may arise.
Develop a deep understanding of the company's products or services to assist customers effectively.
Identify and escalate priority issues that require immediate attention.

Working hours: 8:00 AM - 5:00 PM

Skills:
Excellent verbal and written communication skills to interact effectively with customers and colleagues.
Ability to listen actively, understand customer needs, and convey information clearly and concisely.
Strong de-escalation abilities, and a customer focused mindset.
Previous sales or account management experience considered a plus.

Education:
Associate

Experience:
1-4 years

Qualifications:
Ability to read, write and understand English
Basic understanding of computer systems and proficiency in using Microsoft Office or similar applications
Willingness to learn new skills and processes as required by the role and company growth
Ability to travel to and from the office everyday

If you are looking to take on a role with tons of learning opportunities, while also joining a growing company with tons of future opportunities then this role is for you Apply now or send your resume to jordandevere@spherion.com.



Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Communicate with customers via phone, email, chat, or in-person to provide assistance and resolve inquiries.Ensure a high level of customer satisfaction through timely and accurate responses.Coordinate with logistics and shipping departments to track orders and resolve any issues that may arise.Develop a deep understanding of the company's products or services to assist customers effectively.Identify and escalate priority issues that require immediate attention.

experience

1-4 years

skills

Excellent verbal and written communication skills to interact effectively with customers and colleagues.Ability to listen actively, understand customer needs, and convey information clearly and concisely.Strong de-escalation abilities, and a customer focused mindset.Previous sales or account management experience considered a plus.

qualifications

Ability to read, write and understand EnglishBasic understanding of computer systems and proficiency in using Microsoft Office or similar applicationsWillingness to learn new skills and processes as required by the role and company growthAbility to travel to and from the office everyday

education

Associate