Senior User Experience Designer, Associate

3 weeks ago

Plano, United States JPMorgan Chase Full time
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Small Business, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Designing for Business Central entails understanding the needs of our Sales organization and learning how to work within the Salesforce design build book.

Job responsibilities

  • Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
  • Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
  • Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
  • Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
  • Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
  • Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking


Required qualifications, capabilities, and skills

  • 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
  • Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
  • Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
  • Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
  • Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences


Preferred qualifications, capabilities, and skills

  • Designing for cross-channel experiences
  • Comfortable working with Product and Tech partners
  • Familiarity with design and prototyping tools, such as: Figma
  • Familiarity with working and contributing to and established design system


About us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veteran

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

  • Senior User Experience Designer

    4 weeks ago

    Plano, United States Robert Half Full time

    Interested in a Senior UX Design role for a Fortune 100 Financial Services company in Plano, TX? Robert Half's reputable client is soon beginning interviews for this role - apply today! This team is designing a personalized digital experience designed to help at every stage of homeownership. It includes tools for affordability, savings, value and managing a...

  • Senior User Experience Designer

    2 weeks ago

    Plano, United States Robert Half Full time

    Interested in a Senior UX Design role for a Fortune 100 Financial Services company in Plano, TX? Robert Half's reputable client is soon beginning interviews for this role - apply today! This team is designing a personalized digital experience designed to help at every stage of homeownership. It includes tools for affordability, savings, value and managing a...

  • User Experience Design Lead, Vice President

    3 weeks ago

    Plano, United States JPMorgan Chase & Co. Full time

    Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Vice President Experience Designer in Deposits 2.0, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically...

  • Content Designer

    3 weeks ago

    Plano, United States Robert Half Full time

    Interested in a UX Content Designer role for a Fortune 100 financial company in Plano, TX? Robert Half's reputable client is soon beginning interviews or this role - apply today! This team is designing a personalized digital experience designed to help at every stage of homeownership. It includes tools for affordability, savings, value and managing a...

  • Content Designer

    4 weeks ago

    Plano, United States Robert Half Full time

    Interested in a UX Content Designer role for a Fortune 100 financial company in Plano, TX? Robert Half's reputable client is soon beginning interviews or this role - apply today! This team is designing a personalized digital experience designed to help at every stage of homeownership. It includes tools for affordability, savings, value and managing a...

  • Associate Creative Director, Interactive Design

    1 week ago

    Plano, United States Cheil Dallas Full time

    Creative/Retail Associate Creative Director, Interactive Design About Us Cheil Worldwide is the 10th-largest creative agency in the world. Headquartered in Seoul, South Korea, we were founded by Samsung in 1973 to grow its local and global business. While Samsung is still one of our main clients, our roster has evolved to include other globally recognized...

  • Enablement and Service Product

    1 week ago

    Plano, United States JPMorgan Chase Full time

    Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.As a Senior Product Associate in Enablement and Service Product Domain within the Acquiring, Payments and Rails business, you contribute to the team by leveraging...

  • Senior Civil Engineer

    1 week ago

    Plano, United States Energy Jobline CVL Full time

    Job Description Olsson provides multidisciplinary, preliminary, and construction design services for mixed-use, commercial, and residential land development projects, along with industrial, sports, schools, and other site development types. As a Senior Civil Engineer in either our Plano or Fort Worth office, you will provideoverall technical support to the...

  • Senior Java Developer

    1 week ago

    Plano, United States Resolution Technologies Full time

    Senior Java Developer Career Opportunity Our client who is a global leader in Contact Center solutions is currently seeking a dynamic individual with high energy and drive to join their Work Force Management (WFM) software engineering team as a Senior Java DeveloperThis engineer will primarily focus on the development of server-side component design,...

  • Senior Java Developer

    4 weeks ago

    Plano, United States Resolution Technologies, Inc. Full time

    Senior Java Developer Career Opportunity Our client who is a global leader in Contact Center solutions is currently seeking a dynamic individual with high energy and drive to join their Work Force Management (WFM) software engineering team as a Senior Java DeveloperThis engineer will primarily focus on the development of server-side component design,...

  • Senior Design Verification Engineer

    2 weeks ago

    Plano, United States Energy Jobline CVL Full time

    Job Title: Senior Design Verification Engineer Location: Plano, TX (hybrid) Company Overview: Iontra is a Denver, Colorado-based technology company revolutionizing the electrification movement by creating innovative charge-control solutions.We are reinventing the way batteries are charged to unlock their untapped performance. To us, batteries are more than...

  • Senior Design Verification Engineer

    7 days ago

    Plano, United States Iontra LLC Full time

    Job Title: Senior Design Verification Engineer Location: Plano, TX (hybrid) Company Overview: Iontra is a Denver, Colorado-based technology company revolutionizing the electrification movement by creating innovative charge-control solutions. We are reinventing the way batteries are charged to unlock their untapped performance. To us, batteries are more than...

  • Senior Design Verification Engineer

    3 weeks ago

    Plano, United States Iontra LLC Full time

    Job Title: Senior Design Verification Engineer Location: Plano, TX (hybrid) Company Overview: Iontra is a Denver, Colorado-based technology company revolutionizing the electrification movement by creating innovative charge-control solutions. We are reinventing the way batteries are charged to unlock their untapped performance. To us, batteries are more than...

  • Senior Design Verification Engineer

    3 weeks ago

    Plano, United States Iontra Inc Full time

    Job DescriptionJob DescriptionJob Title: Senior Design Verification EngineerLocation: Plano, TX (hybrid)Company Overview:Iontra is a Denver, Colorado-based technology company revolutionizing the electrification movement by creating innovative charge-control solutions. We are reinventing the way batteries are charged to unlock their untapped performance. To...

  • Associate, Systems Analyst

    1 day ago

    Plano, United States Hyundai Capital Bank Europe Full time

    Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to...

  • Senior Technical Writer

    4 weeks ago

    Plano, United States Motion Recruitment Full time

    Global FinTech giant is seeking a Technical Writer to join their documentation team. The Senior Technical Writer works as part of the documentation team to create and maintain documentation that efficiently and effectively transfers knowledge to relevant audiences. The Senior Technical Writer applies technical writing best practices to design and refine...

  • Senior Active Directory Engineer

    17 hours ago

    Plano, Texas, United States Fannie Mae Full time

    Job Description As a valued colleague on our team, you will design and develop moderately complex solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under limited supervision. THE IMPACT YOU WILL MAKE The End User Services - Technology...

  • Benefits Design Specialist

    4 weeks ago

    Plano, United States Brown & Brown Insurance Full time

    Brown & Brown has an exciting opportunity available for a Benefits Communication Specialist supporting our Plano, TX team!The Benefits Communication Specialist is responsible for a broad variety of support services for internal and external customers. This is an hourly position, requiring a hybrid schedule out of the Plano office. WHAT YOU’LL...

  • Systems Design

    5 days ago

    Plano, United States Toyota Motor Corporation Full time

    Connected Technologies is a newly formed group within Toyota, focused on delivering industry-leading user experiences and new technologies for our Toyota and Lexus vehicles. Were looking for a passionate and highly motivated 10258094 Systems Design Engineer, Architect, Systems, Design, Product Development, Customer Experience, Manufacturing, Business...

  • Senior Frontend Developer

    3 weeks ago

    Plano, United States Onwardpath Full time

    Role : React UI DeveloperLocation : Plano , TX ( Local, No Relocation )Long term W2 contract The successful candidate will be an experienced React UI developer. Role will include responsibility for building new User Interface for Finance control tool application to replace the current VB6 UI.The role is part of the BUCS development teams. BUCS is a critical...