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Advanced Medical Support Assistant

4 months ago

Stockton, United States Department Of Veterans Affairs Full time
Summary

The primary purpose of this position is to serve as an Advanced Medical Support Assistant (MSA) for the P&LMS, providing specialized and expert administrative support to the Service. The work is performed independently under the guidance ofthe P&LMS leadership and supervisors. The incumbent will operate computerized programs in order to enter, modify and retrieve sensitive information into or from electronic records, timekeeping systems, personnel records and compliance records.



Duties

GENERAL DESCRIPTION OF ASSIGNED DUTIES:
Serves as the initial point of contact at the VA Northern California Health Care System (VANCHCS)
Mather California, Radiology Service Incumbent is responsible for scheduling patient appointments,
tracking, reviewing, and responding to electronic orders, consults, and other elements in the
electronic medical record and medical systems. And requires a practical knowledge of computerized
data entry, information processing systems and software related to patient care, the healthcare
system's organization and services, basic rules and regulations governing visitors and patient
treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.
FUNCTIONS OR SCOPE OF ASSIGNED DUTIES:
The Advanced Medical Support Assistant recommends changes to existing procedures based on
current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support
of multiple clinics involved in an interdisciplinary coordinated care delivery model. Advanced Medical
Support Assistants at this level develop and/or maintain effective and efficient communication with the
patient, interdisciplinary [coordinated care delivery model teams], VA medical centers, and other
agencies (e.g., communicate with non-VA medical facilities).
Other assignments at this level include, but are not limited to: coordinates with care team as
appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and
follow-up with patient care by sharing information and collaborating with the interdisciplinary team;
setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient
needs; identifies incomplete encounters and communicates findings to providers; as needed; enters
appropriate information into the electronic record; manages patient systems to verify and validate
accuracy and resolve issues; evaluates patient information to determine whether the patient requires an
immediate appointment; informs team members about shared patients ([i.e]., those who receive their
care at multiple VA centers or those who receive care in the community).
SUPERVISORY CONTROLS:
The Advanced Medical Support Assistant plans and accomplishes work independently using
guidelines she/he has been trained to follow, referring only the unusual, difficult or complex cases to
the supervisor. The supervisor reviews and monitors job performance periodically to assure that
intent and mission of the program is accomplished, and guidelines are followed. The incumbent also
receives program direction and guidance from the team's leadership, i.e., Supervisory Program
Specialist, Assistant Chief/ Business Manager and Service Chief.

Work Schedule: 0800-1630 Exact work schedule will be discussed during the interview process.
Telework: Not eligible for Telework
Virtual: This is not a virtual position.
Functional Statement #:612 03056-F
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
Financial Disclosure Report: Not required