Lab Application Coordinator

2 weeks ago

Baltimore, United States Johns Hopkins Medicine Full time

Monday-Friday (8:30-5)
Two days a month regularly in the office. Also in the office for Special Projects and Go Lives.

Johns Hopkins @ Harbor East
1000 Lacnaster Street., 5th Floor
Baltimore, MD 21202

The Junior Application Coordinator position utilizes their knowledge of the Epic Beaker system, Laboratory Middleware solutions, and Hopkins processes to design and build solutions for complex laboratory operational workflows. They utilize tools to thoroughly document, validate, and migrate Epic build through proof of concept and testing environments to production. They regularly use analytics tools and dashboards and evaluate data to guide business partners about decisions that need to be made when implementing workflows in the LIS and EMR. They ensure that leadership and colleagues alike are well informed or current projects, risk and opportunities. This role supports end user system issues and escalations to address urgent and emergent needs that cannot be answered through first tier help desk support, and is responsible for resolving these issues for the customer in a timely fashion. They rotate on-all to support these applications 24x7x365.

Certifications:

Required to complete and pass certification in assigned EPIC application module(s) within 120 days of employment in this role.

Education:

Baccalaureate degree, education or health related field with educational courses. Professional certification(s) and/or related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis.


Preferred Job Qualifications: Experience with implementing clinical and/or healthcare business information systems in a large-scale and complex healthcare organization.

Epic certification in the module(s) being represented.

Experience in Epic installations.

Knowledge of the current healthcare environment preferred.

Experience in developing business and/or clinical workflows related to the assigned application module.

Knowledge, Skills, & Abilities (KSA's):
Ability to handle analysis, design, system configuration and testing tasks at a low level of complexity. Ability to incorporate policies, procedures, and specific clinical practice and/or business processing needs into information systems training
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities
Uses critical thinking skills regarding use of the clinical/business operations software applications
Detailed understanding of clinical/business operations workflows and system configuration gained by participating in validation sessions with project team members and assisting in system design.
Proficiency in Microsoft Office applications - Word, Excel, PowerPoint, with proficiency in Microsoft Visio and Project desirable.
Demonstrated expertise in technical design techniques for related software applications.
Demonstrated knowledge of project management principles as they relate to assigned tasks.

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