Shift Lead

1 month ago


Louisville, United States Derby City Gaming & Hotel Full time
DescriptionSpecific Duties And Responsibilities
  • Provide excellent guest service to both internal and external guests.
  • Greets guests approaching service area.
  • Delegates duties and assign responsibilities to staff.
  • Responsible for attending to escalated guest’s complaints and resolving matters as expediently as possible.
  • Ensures consistent and convincing service according to the company standards.
  • Responsible for selling and delivering all food items on the menu and handling all transactions according to the cash handling policy.
  • Responsible for the cleaning and sanitizing of all food service equipment used to prepare and serve the menu items.
  • Must be able to operate all equipment.
  • Maintain current knowledge of daily menus and prices.
  • Ensure proper stock of product and supplies needed for service.
  • Responsible for opening and closing inventories.
  • Ensure the safety and security of Team Members and guests.
  • Performs clean-up duties in the stand to maintain the quality appearance of the work area, including cleaning equipment. Education, Tr AI Ning, And Experience
    • A high school diploma or GED equivalent.
    • Two years of concession or office work experience is preferred.
    • Able to obtain a valid Racing License.

      Source: Hospitality Online


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