Fragrance Associate

The Fragrance Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.

• Sales - Responsible for:

• Meeting or exceeding personal sales per hour goals

• Being a role model and demonstrating excellent selling skills and customer service

• Executing successful promotions and special events/pre-sells/GWP’s

• Driving sales through customerclienteling

• Work with store management to optimize business to business

• Achieving assigned $ line goal

• Identifying and reducing shrinkage in area

  • Customer Service - Responsible for:

  • Meeting or exceeding SPH goal

  • Meeting or exceeding credit application goals

  • Thanking each customer by name following a purchase

  • Handling each transaction efficiently and accurately

  • Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)

  • Building customer clientele base

  • Recording and protecting personal identifying customer information

    • General Responsibilities:

    • Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements

    • Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department

    • Ensuring timely set-up including signage for promotional events

    • Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s

    • Maintaining Belk and vendor professional dress standards (uniforms) and appearance

    • Cooperating with fellow associates and management

    • Complying with store policies concerning attendance, tardiness, and associate handbook

    • Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager.

    • Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate

      Minimum Education & Experience:

      • No education requirement

      • Experience in retail preferred

      • Excellent communication skills

      • Must be able to work a flexible schedule including evenings & weekends, due to shift rotation

      Physical Requirements:

      • Ability to use computer keyboard, standard telephone and other related business equipment

      • Hand manipulation to remove sensor tags

      • Ability to push / pull 100-500 pounds when moving stock carts

      • Task demands vary in each department because of the different types of merchandise

      • Stocking requirements can involve reaching above & below shoulder level and lifting 25- 50 pound boxes

      • Ability to apply treatment/make-up to customer's face