Paratransit Dispatcher

Paratransit Dispatcher Job Opening

Overview:

Assist in the efficient and timely planning, scheduling, coordinating, and monitoring of all vehicle movements in accordance with contractual obligations and company policies and procedures. Communicate clearly, professionally and in a timely manner with company employees. Represent the company to its customers and the public in a professional and courteous manner.

Responsibilities:

• Reviews manifests, schedules, and dispatches drivers.

• Accurately enter information into VDS, or designated software, as instructed.

• Fill open runs or make driver or trip reassignments to ensure timely service.

• Manages On Time Performance by maintaining awareness of open runs and upcoming late trips; making adjustments as necessary.

• Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, fare collection, and customer cancellations or no-shows.

• Accurately prepares reports on all activities occurring during their shifts or as requested.

• Directs drivers through radio contact; follow procedures upon drivers’ reports of incidents.

• Follows rules and regulations of the Company; follows instructions of management and supervisors.

• May be required to be an Operator on open shifts that are not covered.

• Adheres to all regulations related to the Americans with Disabilities Act (ADA).

• Provides transit information to passengers as needed; providing friendly, professional customer service interaction; answers calls from clients and schedule services via reservations.

• Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures.

• Properly record driver absences, late arrivals, early departures.

• Communicates with Scheduling, Reservations, Operations to ensure safe, timely service.

• Maintains confidentiality of passenger’s information.

• Perform dispatch window and/or clerical functions as relief.

• Other duties as assigned.

Education, Licensing, and Certifications:

• High school diploma or equivalent, such as GED, required.

Experience:

• One year of dispatch and/or customer service experience preferred.

Skills and Knowledge Required:

• Ability to organize logical and efficient schedules and routes and adapt to changes.

• Ability to read, comprehend and understand a map.

• Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes.

• Ability to assist passengers when needed.

• Working knowledge and proficiency with Microsoft Word, Excel, and PowerPoint programs.

• Strong written and oral communication skills.

• Clear speech and pleasant phone demeanor.

• Ability to use a multi-line phone system and handle multiple tasks concurrently.

• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.

Travel requirement (as a percent):