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Senior Technical Product Engineer

3 months ago

ATLANTA Georgia, United States Delta Airlines Full time

Senior Technical Product Engineer

United States, Georgia, Atlanta

Information Technology

02-Aug-2024

Ref #: 25729

How you'll help us Keep Climbing (overview & key responsibilities)

Delta's IT department is undergoing a transformation to change the way we do business from top to bottom. We strive to build innovative solutions that deliver impact to our customers. As we grow, we seek new team members eager to collaborate and advance our mission of becoming a best-in-class IT organization at the world's premier airline

This position is responsible for building strong business understanding and relationships to enable the delivery of technology solutions that deliver the intended business value in the spirit of the Agile Scrum Methodology. The Product Engineer's primary responsibilities are to prioritize features according to business value as wells as the user stories into an ordered backlog. They will also participate in Sprint ceremonies like Inception, Future State, Alignment, Sprint Planning, Retrospectives, User Story Writing and Refinement. It is important that they also establish and maintain effective partnerships with the Business and IT product teams.

Responsibilities:

  • The ideal candidate works closely with the domain product and development teams to ensure that the team clearly understands the required functionality to meet market needs.

  • Collaborates with product, project and development stakeholders and teams, gathering requirements, coordinating dependencies, and identifying risks and opportunities

  • Conducts research, performs studies to obtain data; and analyzes problems to advise on or recommend solutions, utilizing knowledge of theory, principles

  • Represents the customer to the development team

  • Owns the scope of the project, works with Business sponsors, Sponsor users, identifies personas, defines the minimum viable product (MVP), and defines hypotheses

  • Manages and makes visible the product backlog, or the prioritized list of requirements for future product development

  • Defines, writes, and ranks the user stories that direct the design and development work

  • Prioritizes by iterating the order of items in the product backlog

  • Being available to the development team to answer any questions team members have regarding the customer’s needs and the customer’s views of how the team is implementing a product feature

  • Collaborates with designers on the overall user experience, attends playbacks with sponsor users and stakeholders, and collaborates through user testing.

  • Accepts user stories; that is, decides when a user story has delivered the outcome.

  • Decides when to go to production and owns or collaborates on the "Go To Market" plan

  • Works with the Squad Lead to execute the biweekly Iteration Planning Meeting

  • Leads story grooming sessions or requirements clarifications sessions

  • Translates product strategy into requirement documents, using cases and process flows

  • Works with application support and development team to fix software bugs and escalated issues

  • Ability to write necessary stories to deliver functionality, such as user interaction stories, or system integration stories or API level stories

  • Documents, analyzes and proposes process changes or re-engineering approaches based on an understanding of technical problems and solutions as they relate to current and future state business and technical environments

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

  • Competitive salary, industry-leading profit sharing program, and performance incentives

  • 401(k) with generous company contributions up to 9%

  • Paid time off including vacation, holidays, paid personal time, maternity and parental leave

  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

  • Domestic and International space-available flight privileges for employees and eligible family members

  • Career development programs to achieve your long-term career goals

  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

  • Recognition rewards and awards through the platform Unstoppable Together

  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

  • Must be able to prioritize work on multiple project teams, with the overall goal of satisfying all deployment needs and effectively supporting diverse clients.

  • Owns the scope of the project, works with Business sponsors, Sponsor users, identifies personas, defines the minimum viable product (MVP), and defines hypotheses.

  • Managing and making visible the product backlog, or the prioritized list of requirements for future product development

  • Defines, writes, and ranks the user stories that direct the design and development work.

  • Prioritizing and iterating the order of items in the product backlog

  • Being available to the development team to answer any questions team members have regarding the customer’s needs and the customer’s views of how the team is implementing a product feature

  • Collaborates with designers on the overall user experience, attends playbacks with sponsor users and stakeholders, and collaborates through user testing.

  • Accepts user stories; that is, decides when a user story has delivered the outcome.

  • Decides when to go to production and owns or collaborates on the "Go To Market" plan

  • Works with the Squad Lead to execute the biweekly Iteration Planning Meeting"

  • Strong experience in discovery, identification, and documentation of APIs

  • Ability to work with multiple IT and business teams to gather and document API requirements

  • Experience developing requirements and test scenarios for automated test suites for APIs

  • Demonstrated experience with Agile or other rapid application development methods

  • 3 - 5 years of project coordination and previous airline business experience is preferred

  • Must possess the technical expertise to apply relevant technical processes to appropriate business needs

  • Must be able to effectively and professionally communicate with management, staff and customers as well as demonstrate sound judgment/reasoning skills

  • Ability to work independently to achieve exceptional results

  • Candidate must have the ability to deliver quality work on time and translate planning into action by following applicable established procedures or methodologies

  • Must also have the ability to proactively monitor and control task status by collecting and analyzing task data to anticipate and address barriers

  • Strong communication, interpersonal skills, customer service skills, customer focus

  • Coaches and mentors team members on business processes and in testing

  • Consistently prioritizes safety and security of self, others, and personal data.

  • Embraces diverse people, thinking, and styles.

  • Possesses a high school diploma, GED, or high school equivalency.

  • Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Airline Industry experience is a plus.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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