Director Front Office

3 weeks ago

Long Beach, United States Hotel Queen Mary Full time
Job Summary

As a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. ResponsibilitiesQualifications

  • Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred or an applicable Associate’s degree with at least 3 years of Front Office management experience is required.
  • Specific brand experience/OnQ (PMS – property management) Certification (as defined by property) 500+ room experience and/or previous director level experience preferred. Job Responsibilities
    • Directs and administers all Guest Services operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability brand marketing initiatives developed by the revenue team systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
    • Monitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
    • Monitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordingly
    • Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
    • Implements and monitors all corporate marketing programs
    • Ensures associates have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
    • Runs and completes daily reports analyze data and make decisions based on data
    • Resolves guest issues and concerns to guest satisfaction
    • Recruits interviews and trains associates
    • Participates in the Property Manager on Duty program.
    • Is certified to respond to emergencies including but not limited to the operation of the Fire Panel communication with emergency personnel such as Police and Fire Department.
    • Completes tasks or projects as assigned or as required.

      Source: Hospitality Online

  • Director Front Office

    2 months ago

    Long Beach, United States Hotel Queen Mary Full time

    Job SummaryAs a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest...

  • Director Front Office

    4 weeks ago

    Long Beach, California, United States Hotel Queen Mary Full time

    Job SummaryAs a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest...

  • Director Front Office

    1 week ago

    Long Beach, United States Queen Mary Hotel Full time

    Job Summary: As a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest...

  • Director Front Office

    2 weeks ago

    Long Beach, California, United States tapwage Full time

    Job SummaryAs a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest...

  • Front Office Manager

    3 weeks ago

    Long Beach, United States Hyatt Centric The Pike Long Beach Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the Director of Operations. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department...

  • Director of Front Office

    1 month ago

    Miami Beach, United States Cadillac Hotel & Beach Club, Autograph Collection Full time

    Overview Opportunity:  Director of Front Office Manage hotel front office operations in accordance with established guest service and sustainability standards. Potential Career Path Assistant General Manager – General Manager – Area General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring...

  • Director of Front Office

    3 weeks ago

    Miami Beach, United States Cadillac Hotel & Beach Club, Autograph Collection Full time

    Overview Opportunity:  Director of Front Office Manage hotel front office operations in accordance with established guest service and sustainability standards. Potential Career Path Assistant General Manager – General Manager – Area General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring...

  • Front Office | Front Office Manager

    1 month ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Manager

    4 weeks ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office Manager

    2 weeks ago

    Long Beach, United States FAIRMONT Full time

    **Company Description** Fairmont Breakers Long Beach will revive one of California’s best-known and beloved luxury hotels. Originally opened in the roaring twenties as a lavish hotel on the waterfront, The Breakers was a sought-after destination for world-famous stars. The historic property will reopen after a significant restoration, creating 185 boutique...

  • Front Office Lead/office Manager

    3 weeks ago

    Long Beach, United States LBS Psych Full time

    We are a psychiatric/mental health outpatient practice seeking an **energetic, motivated, friendly, patient-oriented individual** for our Front Office Lead/Office Manager position. **About us - LBS Psych** At LBS Psych, our treatment philosophy is aimed at helping each individual find their purpose by guiding them through their journey of obtaining...

  • Front Office Medical Assistant

    2 months ago

    Long Beach, United States MY Pediatric and Respiratory Care Clinic Full time

    We are looking for a front-office bilingual medical assistant with knowledge of both front and back-office skills, vaccine administration and excellent customer care with pediatric. Pay: $16.00 - $19.00 per hour Expected hours: 30 - 40 per week **Benefits**: - 401(k) matching - Dental insurance - Health insurance - Life insurance - Paid time off - Vision...

  • Front Office Medical Assistant

    19 hours ago

    Long Beach, United States MY Pediatric and Respiratory Care Clinic Full time

    We are looking for a front-office bilingual medical assistant with knowledge of both front and back-office skills, vaccine administration and excellent customer care with pediatric. Pay: $16.00 - $19.00 per hour Expected hours: 30 - 40 per week **Benefits**: - 401(k) matching - Dental insurance - Health insurance - Life insurance - Paid time off - Vision...

  • Front Office Manager

    1 week ago

    Long Beach, California, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionFairmont Breakers Long Beach will revive one of California's best-known and beloved luxury hotels. Originally opened in the roaring twenties as a lavish hotel on the waterfront, The Breakers was a sought-after destination for world-famous stars. The historic property will reopen after a significant...

  • Medical Front Office Clerk

    1 week ago

    Long Beach, United States Employ Full time

    **About Us**: This clinic is dedicated to serving children and their families in the Long Beach area. If you are a team player with impeccable communication and organizational skills and have a passion for helping the underserved in your community, they have an excellent employment opportunity for you as a Front Office Clerk. **Position Summary**: The Front...

  • Dental Assistant/front Office Manager

    4 days ago

    Long Beach, United States Hong T Vu Dental Corp Full time

    We are looking for a competent dental assistant who will make the dentist’s office more efficient and pleasant for patients - You’ll ensure excellent customer service and lift administrative and basic dental tasks off the dentist’s shoulders - You should be able to follow instructions and respect dental office regulations - We want you to be skilled in...

  • Bilingual Front Office Coordinator

    1 week ago

    Long Beach, California, United States All Care Therapies Full time

    Job Title: Front Office CoordinatorCompany: All Care Therapies The Front Office Coordinator will provide general office support with various clerical activities and related tasks, including but not limited to: Receiving and answering emails, telephone calls, and mail for the facility. Scheduling appointments for patients and clinicians. Guiding staff...

  • Bilingual Front Office Coordinator

    4 days ago

    Long Beach, United States All Care Therapies Full time

    **Company Description** All Care Therapies is **currently seeking a **Front Office Coordinator** to join our dynamic Outpatient Physical Therapy clinics! This is an exciting opportunity to join an evolving team, serving our community since 2009. As a leader in the rehabilitative care industry, we strive to continually bring solutions to address the evolving...

  • Bilingual Front Office Coordinator

    3 weeks ago

    Long Beach, United States Allcaretherapies Full time

    All Care Therapies is currently seeking a Front Office Coordinator to join our dynamic Outpatient Physical Therapy clinics! This is an exciting opportunity to join an evolving team, serving our community since 2009. As a leader in the rehabilitative care industry, we strive to continually bring solutions to address the evolving challenges of therapy...

  • Front Office Assistant I

    2 weeks ago

    Long Beach, United States MemorialCare Medical Foundation Full time

    **Front Office Assistant I** - (MEM008028) **Description** Title: Front Office Assistant - Location: Long Beach, CA - Department: Facility Operations - Status: Full-time - Shift: Days (8hr shifts) - Pay Range: $20.00 - $25.47/hour - MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups -...