IT Manager

What Success Looks Like
As the IT Manager, you’re eager to take your experience troubleshooting hardware and software issues to the next level as you contribute to our Industry 4.0 efforts. This role will be highly collaborative and cross-functional, supporting all team members across the organization, both in person and remotely, with questions around hardware and devices, networking and infrastructure, SaaS and platform optimization.

Key Responsibilities

• Deliver the complete set of IT services and support, including hardware and device troubleshooting, networking and infrastructure, SaaS and cloud services support, supporting end-users in-person and remotely
• Responsible for supporting our existing network and infrastructure, identifying areas for improvement
• Responsible for creating self-service guides for all team members and ensuring they are updated and revised as needed
• Responsible for monitoring and supporting internal IT Support Requests
• Accountable for regular technical support in our facilities including but not limited to computers, printers, WiFi connection
• Partner with various teams to identify areas for opportunity in optimizing and streamlining platforms
• Partner with the People team to streamline the on/off-boarding processes, software licensing, and access to systems
• Perform vendor evaluations for new services and manage ongoing costs and SLAs with vendors
• Responsible for cybersecurity best practices and enhancements across the organization
• Support with ad-hoc functions in IT-related areas

Skills, Knowledge and Expertise

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 5+ years working in a fast-paced IT environment, including help desk experience, +2 years in a management or lead role
• Proficiency in managing computer systems, networks, IT security, and troubleshooting
• Excellent organizational, time management and prioritization skills; ability to work both autonomously and under direction; Demonstrated project management skills
• High level of attention to detail and accuracy
• High level of engagement, willing to go above and beyond the call of duty
• Flexible in approach, ability to adapt to changing priorities and to work under pressure in a fast-paced environment
• Excellent communication skills, both written and verbal, and confident to deal with all levels of staff across the business
• Passionate about technology and its role in a creative business environment

Benefits
Health
Low-cost Healthcare options, Dental & Vision Insurance plans, Health Savings Account (HSA) & Flexible Spending Account (FSA) options, Employee Assistance Program (EAP), Company paid life insurance, long-term and short-term disability coverage, Paid Wellness Time, Factory Fitness Space
Wealth
Retirement Savings Plan (401k), Profit Sharing, Continued education reimbursement, Monthly EV car charging credits at Factory location, Exciting Product Discounts
Wellbeing
Generous Time-Off Policy, Paid Parental Leave & Bonding Leave, 11 Paid Holidays, Floating Holiday, Your Birthday Off, Pet-friendly office, Fully-stocked snacks and beverages, Open & collaborative workspace

About RBW
At RBW, we believe in the power of light to create atmosphere.

Our purpose is to realize the unlimited potential of lighting. We understand that light helps shape our well-being and has the ability to improve everyday life. Through innovative technology, creativity, and refined simplicity, we design and manufacture LED fixtures for hospitality, workplace, and residential environments. Our customers and partners embrace our collaborative process of exploration, discovery, and improvement.

Since being awarded Inc.5000 Magazine Fastest-Growing Private Business and the highest-ranking manufacturer in New York state in 2020, we went on to be recertified as a B Corporation in 2023. As one of the first Certified B Corporations in the lighting industry, we bring together community, sustainability and innovative solutions as one team.

RBW’s physical environments in both our Factory and Showroom are the common spaces that connect us, bring ideas, concepts, and luminaires to life, all while fostering an enhanced level of presence and communication for our team members. RBW expects team members to be on-site to continue conversations and enhance collaboration. Please speak with your recruiter to get clarity on on-site expectations for this particular role.

RBW is proud to be an Equal Opportunity Employer and foster an inclusive and respectful workplace for all. We encourage individuals of any race, religion, belief, gender identity, sexual orientation, and age to apply. Additionally, mental and physical disabilities, parental status, incarceration history, citizen status, veteran status, and political affiliation will not be factors in hiring decisions. Employment decisions are made on the basis of business needs, job requirements, and candidate qualifications. At RBW, we do not tolerate discrimination or harassment in any form to ensure our diverse workforce feels safe and comfortable as members of our team. We strive to be an equitable employer and adhere to providing equal opportunities in all aspects of employment, including compensation, discipline, promotion, and access to benefits.

We strongly encourage people from underrepresented groups to apply.

Why Not To Apply
RBW adheres to a set of core values and working principles to ensure a safe, welcoming, and productive environment for all of our team members.

We understand that these values and principles may not be for everyone, and we strongly encourage you to review the below to decide if RBW is the right employer for you.

RBW may not be the best fit if you…

• Don’t see the importance of an inclusive and diverse workplace.
• Don’t consider fellow team members' opinions as important as yours.
• Focus solely on individual effort and do not value a collective team effort.
• Cut corners to get things done.
• Give up at the first sign of a challenge or roadblock.
• Are uninspired by a calm, tidy, and productive workplace.