At Your Service

4 weeks ago

Napa, United States Carneros Resort and Spa Full time
Job Summary

The Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service.ResponsibilitiesQualifications

  • High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to multi task.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must routinely meet deadlines.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions. Responsibilities
    • Approach all encounters with guests and employees in a friendly service-oriented manner.
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working (per brand standards)
    • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
    • Maintain a warm and friendly demeanor at all times.
    • Employees must at all times be attentive friendly helpful and courteous to guests managers and fellow employees.
    • Handle incoming/outgoing calls in an attentive courteous and efficient manner according to standard operating procedures.
    • Take and deliver messages according to standards.
    • Maintain guest privacy at all times.
    • Provide information about the hotel.
    • Be familiar with emergency procedures.
    • Be familiar with VIP procedures.
    • Be able to provide accurate directions to the hotel.
    • Be familiar with the surrounding area of the hotel.
    • Send/receive guest faxes.
    • Serve as radio dispatcher maintaining proper radio and paging procedures.
    • Record and relay all guest requests and verify completion.
    • Maintain daily activity log.
    • Establish and maintain efficient filing system of guest registration cards.
    • Process wake up calls per the guest's request.
    • Assist with Front desk procedures to include bucket check and any other duties assigned by Front Desk manager

      Source: Hospitality Online

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