Oversight Manager

4 weeks ago

Westwood, United States Citizens Financial Group, Inc. Full time

Description

As the Oversight Manager supporting the Non-Financial Risk Management Oversight unit, you will be responsible for designing, enhancing, and performing credible challenge to Citizen's fraud processes, procedures, and supporting documentation. The Oversight Manager will support the Director of Fraud Risk Management in developing the oversight capabilities necessary to appropriately understand and mitigate risk within the organization. This includes the performance of fraud risk assessments, management of issues and findings, and supporting the development of fraud risk reporting to understand thematic risks and control weaknesses. The candidate will collaborate with teams across business, risk management, compliance, and internal audit as well as engage with senior management and regulatory agencies. This role resides within Independent Risk Management and is expected to have strong domain knowledge of risk and controls frameworks, industry best practices, and banking regulatory requirements.

Primary responsibilities include: (this is a individual contribution role)

  • Support the timely remediation of issues through regular review, approval, and follow-up within Citizens GRC environment.
  • Develop strong relationships with business and risk management leaders across all three lines of defense to ensure risk management disciplines and coordinate on joint projects, regulatory exam preparation, and improvement efforts.
  • Perform enterprise-wide and targeted fraud risk assessments to evaluate the risk and control environment.
  • Assist in the development of enterprise-wide operational risk reporting, including fraud key risk indicators and Risk Appetite Limits.
  • Enhance Non-Financial Risk Management policies, procedures, and governance documentation, as necessary.
  • Provide day to day support to Non-Financial Risk Management leadership and adhere to management routines with knowledge and expertise on the appropriate implementation of Regulations, Rules and industry standards through procedures, other guidelines, and industry best practices.
  • Research and analyze risk trends and industry benchmarking to prepare for and monitor upstream risks and issues while reporting on effective mitigation strategies.

Required Skills/Experience:

  • 4+ years risk management experience from working in financial services industry.
  • Deep understanding of banking products and operations; regulatory requirements; and key processes, controls, and exposure areas
  • Knowledge of current banking fraud prevention, detection, case management and identity verification capabilities
  • Organizational experience managing large and complex projects and ability to interact with senior management within a matrixed environment.

Education/Certifications:

  • Bachelor's degree in relevant field required; Advanced degree preferred (eg, Masters/MBA/JD)
  • Certified Fraud Examiner and Risk Management certifications preferred.

Hours & Work Schedule: 3 days in the office/2 remote

  • Hours per Week: 40
  • Work Schedule: Monday - Friday in one of the Westwood, MA, Boston MA, or Johnston RI Office

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received

FORTUNE's World's Most Admired Companies

Human Rights Campaign Corporate Equality Index 100 Award

Military Friendly Employer

Age-Friendly Institute's Certified Age-Friendly Employer

Bloomberg Gender Equality Index, Standout

Dave Thomas Foundation's Best Adoption-Friendly Workplace

DiversityInc

Top Regional Company for Diversity

Forbes America's Best Large Employers

National Organization on Disability's Leading Disability Employer

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