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Lead Content Writer

2 months ago

Mountain View, United States Cognizant Full time

Cognizant is looking for a Content Manger, practitioner of User Centered Design, who understands and implement Design thinking. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current services and technologies.

An ideal candidate is someone who enjoys working in a fast paced, collaborative environment. Someone that values the “team” and leverages the opinions and expertise of their teammates to deliver quality.

Cognizant Interactive helps clients reinvent products, experiences, and business models to create new value, differentiation, and drive revenue in the digital economy. We take an Experience centered approach, which uses human insights to take ideas from vision to outcome, and building end to end experience led solutions that enables brands to transform their customer and employee experiences using design, marketing, and commerce capabilities.

Roles/Responsibilities

  • Bachelors/Masters in English Literature
  • Bachelors/Masters in Mass Communication.
  • Bachelors of science or Bachelors of Engineering or Technology.
  • Bachelors/Masters in Arts.
  • Bachelors/Masters in Economics.

Responsibility:

Requirements Gathering and Analysis:

  • Attend walkthrough sessions with SMEs.
  • Understand and gather requirements from SDLC documentation.
  • Conduct needs analysis.
  • Act as consultants in order to devise training strategy.
  • Act as consultants for content strategy.
  • Act as consultants to devise documentation strategy.

Content Creation:

  • Ability to take ownership of more than one project from a delivery perspective.
  • Ensure projects are delivered on time, and with the required quality.
  • Support in estimation as and when required.
  • Act as asolution architects in order to provide winning solutions to proposals.
  • Implement new ideas that are in line with what is hapenning in the industry.
  • Work on estimations for varied kinds of deliverables.
  • Contribute towards updating knowledge assets.
  • Stay abrest with the latest trends in the industry.
  • independently create content deliverables.
  • complete understanding of learning and documentation strategies.
  • Complete understanding of content strategy.
  • implement lessons learnt and best practices from prior projects.
  • understand SEO principles.
  • Able to handle unknown risks and have contingency plans in place.

Project Management:

  • Independently manage small to medium sized projects.
  • Track and report metrics.
  • Optmize resource utilization.
  • Raise invoices, and keep track of financial data.

Review:

  • Performs regular reviews to ensure content is current and adheres to quality standards.
  • Track metrics to ensure productivity increase.

Training:

  • Focus on learning and acquiring new skills.
  • Focus on attending product trainings in order to enhance the quality of the documentation.
  • Ability to conduct knowledge sharing sessions on industry trends/best practices on projects.
  • Able to conduct trainings for lateral recruits.
  • Acts as a facilitator and guide and takes on a range of roles and responsibilities in order to enhance the team knowledge as a whole.
  • Create new training materials on new trends in the industry.

Team Building & People Management:

  • Participate in team building activities.
  • Contributes to such activities positively.
  • Devises team building activities.
  • Provides technical leadership to team members.
  • Coaches team to get up to speed.
  • Grooms team to get to the next level.
  • Set clear and objective goals for team.
  • Conduct appraisals.
  • Identify, priorities and deploy action items for competency development.
  • Direct and guide other team leaders on resolving employee complaints.
  • Identify training needs of the team members.

Consult & Strategize:

  • Able to understand client business needs/problems and suggest content solutions accordingly.
  • Able to conduct needs analysis at customer end.
  • Able to devise content strategies.
  • Provides insight in terms of industry know how, tools know how.
  • Provides inputs during the Design stage of a deliverable.

Process Adherence and Delivery Excellence:

  • Implement lessons learnt from prior experinece to enhance process defined.
  • Deliver projects with quality and on time, including the team.
  • Minimize rework and develop reusable assests, whereever possible.
  • Tracking the allocation on the project for billed time.
  • Able to endorse and practise innovation and customer satisfaction.
  • Lead Content Audits.
  • Maintain RCA for defects to ensure it does not occur in another project.

Market Research and Industry Engagement:

  • Research on industry trends to understand value adds that can be suggested to the client.
  • • Identify areas of innovation and transformation.
  • • Participate in Industry webinars and connects to capture insights.
  • • Present papers in conferences.

Must Have Skills

  • Change Communication
  • Communication Strategy
  • Program - Execution
  • Content Strategy

Good To Have Skills

  • Project Scope Management
  • Project Risk Management
  • Project Cost & Budget Mgmt
  • Content Authoring
  • Microcopy
  • Internal Communication
  • Script Writing
  • Conversational Content
  • Content and copy writing
  • UX Writing
  • Project Stakeholder Management
  • User Experience&Prototyping
  • Product Development&Management

Why Choose Cognizant?

It takes a lot to succeed in today’s fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core.

Our associates enjoy robust benefits and training opportunities from our industry recognized, award winning Academy team. You will have access to hundreds of technical training to keep your skillsets fresh and have opportunities to obtain certifications on the latest technologies.

If you’re comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you

About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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