NOC Technician

2 weeks ago

Charlotte, United States Motion Recruitment Full time
Our client is looking for a NOC Technician for a 6-month contract in Charlotte, NC 28277.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Join the team at this advanced technology communications provider that's been around for nearly a century and be part of a mission to improve people's opportunities by connecting them to the power of the digital world.

Contract Duration: 6 months

Required Skills & Experience 2+ years of related experience Experience with Cisco, Juniper, and Nokia platforms Layers 2 & 3 switch and router configuration and troubleshooting. Experience with isolation of telecom equipment trouble
Desired Skills & Experience Telecom/Cable/Internet Service Provider industry IP NOC experience Cisco or Junos Certification RS232 and X.25 experience VRF, OSPF, BGP experience
What You Will Be Doing Maintain excellent acknowledgement and response time to alarms and customer calls. Provide high quality documentation of network failures and maintenance activity. Analyze, diagnose, sectionalize, isolate, and resolve trouble situations. Manage and correlate multiple trouble reports. Manage and guide restoration bridges or calls to facilitate fix with other teams. Provide direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed. Provide follow up and closure of assigned trouble tickets. Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus Make port and IP assignments from connection requests Fulfill connection requests by configuring and testing the port. Migration work that may start inside a maintenance window. Troubleshooting central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet).

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