Houseperson

Position:

Houseperson

Date:

May 2013

Hotel:

Department:

Housekeeping

Reports to:

Executive Housekeeper

JOB SUMMARY

Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness.  Provide linen supplies for Room Attendants and stock floor closets.  Deliver and retrieve items requested by guests and Floor Supervisor.  

ESSENTIAL JOB FUNCTIONS 

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Review assigned area and complete general removal of any trash or debris on floors.
• Check assigned floor closets and complete linen requisition to replenish linen supplies.
• Stock linen carts with clean linen and supplies.  
• Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep remove non-floor closet items and transport to proper storage areas.
• Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute.
• Remove all dirty glasses from assigned Room Attendants' carts and closets.  Transport to dish room glass washer and wash glasses.     Return clean and capped glasses to floor closets in racks.
• Clean designated areas with proper chemicals, tools and equipment:

                                             a)  Guest room floor corridors

                                             b)  Floor closets

                                             c)  Service corridors

                                             d)  Elevators, tracks and landings

                                             e)   Guest laundry room

f)  Guest vending areas

g)  Stairwells

• Wipe down all surfaces of vending machines, ice machines, and laundry machines/counters/shelves.
• Ensure that nothing is stored in stairwells.
• Remove stains, scuff marks, and dust from carpets.
• Provide timely delivery of any items requested by guests.   Retrieve items from guest rooms and return to proper storage areas.
• Transport guest laundry and dry cleaning to correct guest rooms.
• Turns in all lost and found items and all guest room keys.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assists other Housekeeping Personnel when need.

KNOWLEDGE, SKILLS & ABILITIES

• Push Heavy carts.
• Talk to many different kinds of people to give information, answer questions and provide required services.
• Lift all equipment and supplies on and off cart.

PHYSICAL DEMANDS

• Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment
• Pushing two hundred (200) pound carts
• Lifting one hundred (100) pounds maximum.
• Stand and walk for varying lengths of time, often long periods
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.                                   

ACKNOWLEDGEMENT

(Employee Name) _________________________________certify that I fully understand the essential parts of the job for the _______________________________________ (Position).  

Name:___________________________________ Signature: __________________________________  Date:________________.

Source: Hospitality Online