Front Desk Supervisor

2 weeks ago

Sunnyvale, United States Domain Hotel Sunnyvale Full time
Job Summary

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQualifications

  • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions. Responsibilities
    • Approach all encounters with guests and associates in a friendly service oriented manner.
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
    • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
    • Maintain a friendly and warm demeanor at all times.
    • Set the standard for guest relations at the Front Desk.
    • Obtain all necessary information when taking room reservations.
    • Monitor all V.I.P. and special guest requests.
    • Review Front Office log and Trace File daily.
    • Fully comprehend and execute all relevant phases of the front desk computer system.
    • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
    • Be aware of all rates packages and promotions currently underway.
    • Be familiar with all in-house groups.
    • Be aware of all closed out and restricted dates.
    • Follow and enforce all Aimbridge Hospitality hotel credit policies.
    • Be able to perform all duties of Front Desk Agent.
    • Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
    • Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
    • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
    • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
    • Have knowledge of and assist in all emergency procedures as required.
    • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
    • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
    • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
    • Ensure the maximization of room revenue through Rooms Merchandising.
    • Answer all guest inquiries in a timely and professional nature.
    • Be involved in departmental meeting planning and execution.
    • Help maintain productivity levels at or above budgeted standards.
    • Perform any other duty as required by management.
    • Assist in training of new hires and current associates on a regular basis.
    • Attend meetings as required by management.

      Source: Hospitality Online

  • Front Desk Supervisor

    2 weeks ago

    Sunnyvale, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...

  • Front Desk Supervisor

    2 weeks ago

    Sunnyvale, California, United States Tetra Hotel - An Autograph Collection Full time

    Job SummaryMake your story part of ours at the TETRA Hotel Campus. Opened in 2022, TETRA Hotel, Autograph Collection brings understated luxury to the Silicon Valley market as the only AAA Four Diamond Marriott property in the Silicon Valley region. In conjunction with it's sister property, the AC Hotel Sunnyvale Moffett Park, this stunning hotel campus has a...

  • Front Desk Supervisor

    4 days ago

    Sunnyvale, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Supervisor

    3 days ago

    Sunnyvale, United States Domain Sunnyvale Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Supervisor

    2 weeks ago

    Sunnyvale, United States Tetra Hotel, Autograph Collection Full time

    Job Summary: Make your story part of ours at the TETRA Hotel Campus. Opened in 2022, TETRA Hotel, Autograph Collection brings understated luxury to the Silicon Valley market as the only AAA Four Diamond Marriott property in the Silicon Valley region. In conjunction with it’s sister property, the AC Hotel Sunnyvale Moffett Park, this stunning hotel campus...

  • Front Desk Agent

    5 days ago

    Sunnyvale, United States Aloft Sunnyvale Full time

    **_Looking for professional PM Hotel Front Desk Representative._**: **PM Front Desk Agent** **Must be available for 3PM-11PM shifts, and weekend shifts.** Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. With 9 distinctive...

  • Front Desk Agent

    1 month ago

    Sunnyvale, United States TG Taekwondo Full time

    Looking for a front desk agent who likes kids and can perform front desk work with full responsibility. Tasks: - Full customer service for new and existing members - Class/Upgrading support for existing members - Assisting and Reporting to management - Office/Reception area cleaning/maintenance Monday : 4:15pm~7:45pm Tuesday & Thursday :...

  • Front Desk Manager OEM

    6 days ago

    Sunnyvale, United States Domain Hotel Sunnyvale Full time

    Job SummaryThe Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Manager OEM

    7 days ago

    Sunnyvale, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Manager OEM

    6 days ago

    Sunnyvale, United States Domain Sunnyvale Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Agent

    7 days ago

    Sunnyvale, California, United States Aloft Sunnyvale Full time

    PM Front Desk AgentMust be available for 3PM-11PM shifts, and weekend shifts. Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. With 9 distinctive properties, both branded and boutique, Shashi is well situated in the Silicon Valley...

  • Front Desk Coordinator

    2 weeks ago

    Sunnyvale, United States Revive Med Spa Full time

    Thank you for taking the time to explore a career with Revive Med Spa. The Med Spa industry is fun, dynamic, growing, and an amazing industry to develop a career. As the leading Med Spa in San Diego with significant expansion plans, now is the perfect time to join our team! Across our ten locations, Revive's team of nurses and physician assistants provide a...

  • Front Desk Coordinator

    2 weeks ago

    Sunnyvale, United States Revive Med Spa Full time

    Thank you for taking the time to explore a career with Revive Med Spa. The Med Spa industry is fun, dynamic, growing, and an amazing industry to develop a career. As the leading Med Spa in San Diego with significant expansion plans, now is the perfect time to join our team! Across our ten locations, Revive's team of nurses and physician assistants provide a...

  • Front Desk Agent

    6 days ago

    Sunnyvale, California, United States Domain Hotel Sunnyvale Full time

    Job SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    1 month ago

    Sunnyvale, United States Huntington Hotel Full time

    **Position Title:** Guest Services Associate **Immediate Supervisors Title:** Front Office Supervisor **Overall Responsibilities** * Greet and welcome guest. * Assign rooms and keys. * Keep track of daily scheduled functions and their locations. * Manage all daily arrivals and departures, including groups. * Prepare guest folio and collect payment for visit....

  • Front Desk Agent

    6 days ago

    Sunnyvale, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    6 days ago

    Sunnyvale, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Receptionist

    2 weeks ago

    Sunnyvale, United States iHealth Labs Full time

    Work Location: Sunnyvale, California Hourly Salary Range: $20 - $25 Job Type: Full-Time Onsite Our Company: Founded in 2010, iHealth is dedicated to empowering people to live healthier lives. The company is a leader in designing and manufacturing consumer-friendly, mobile personal healthcare products connected through the cloud that allows consumers to...

  • Front Desk Receptionist

    1 week ago

    Sunnyvale, United States Ihealth Labs Inc Full time

    Job DescriptionJob DescriptionWork Location: Sunnyvale, CaliforniaHourly Salary Range: $20 - $25Job Type: Full-Time OnsiteOur Company:Founded in 2010, iHealth is dedicated to empowering people to live healthier lives. The company is a leader in designing and manufacturing consumer-friendly, mobile personal healthcare products connected through the cloud that...

  • Front Desk Receptionist

    4 weeks ago

    Sunnyvale, United States Ihealth Labs Inc Full time

    Job DescriptionJob DescriptionWork Location: Sunnyvale, CaliforniaHourly Salary Range: $20 - $25Job Type: Full-Time OnsiteOur Company:Founded in 2010, iHealth is dedicated to empowering people to live healthier lives. The company is a leader in designing and manufacturing consumer-friendly, mobile personal healthcare products connected through the cloud that...