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ServiceNow Service Asset and Configuration Management

2 months ago

PlanoTX DominionPkwy, United States Cognizant Full time

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

Roles/Responsibilities
  • Supports the daily operational health of SACM Asset, Configuration and Contract processes and related data (SACM Data) within the CMDB, AMDB and Contract data repositories.
  • Shared oversight and accountability of SACM assigned tickets including Tasks and Incidents (SACM Queue Management).
  • Performs data analysis, research and troubleshooting tasks in support of SACM Data.
  • Identifies or recommends data enrichment opportunities to the Product Owner.
  • Ensures that SACM processes and SACM Data are delivered in line with defined policies and procedures.
  • Drives investigation of root cause analysis to continuously improve data accuracy.
  • Supports the relationship with external customers including data owners, process owners and consumers.
  • Identify, analyze, and drive resolution of process or data issues, ensuring data is complete.
  • Serve as the steward for SACM Data and associated processes, supporting training opportunities and process adherence with data owners, consumers, and other personnel.
  • Drives reporting governance of SACM statistical information and process operation including the delivery of reports and dashboards to drive behavior and adherence.
  • Performs data audits, data enrichment, and other critical governance processes through data and process owners.
  • Enforces and enhances data governance best practices and standards to ensure consistent and accurate data.
  • Supports custom in-house consumer facing applications for both AMDB and CMDB including customer support and internal process and/or design modification recommendations.
  • Supports SACM Service Catalog items including customer support and identifying issues or enhancements concerning their content offerings, associated processes or workflows.
  • Collaborate with owners of other Service Catalog items that leverage or impact SACM data, identifying governance opportunities for SACM processes and ensuring standards and policies are met.
  • Define and maintain recurring test cases in support of platform health and feature/instance upgrades.

#LI-NC1

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.