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OTC Global Process Owner

2 months ago

Minnetonka, United States Carlson Wagonlit Travel Full time

CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Finance & Strategy partners with the entire organization, including HR, Technology, Legal, Customer, and Traveller Experience, to provide accurate financial information and meaningful insights. The group serves as guardians of the company's assets, upholds ethical financial standards, and equips leaders to make business decisions.

The team is responsible for risk management, internal audit, supplier revenue, tax, insurance and investor relations, finance operations, corporate financial planning and analysis, strategy and business insights, and procurement and facilities.

Position Overview

Finance & Strategy is seeking an OTC Global Process Owner (Open Globally)

As a Global Process Owner in the Finance Operations Department, and specifically in the Order to Cash process area, you will play a key role in implementing Business Process Management and will be responsible for ensuring that processes meet expectations in terms of established efficiency, effectiveness, quality, and internal controls.

You will therefore be accountable for designing an effective and efficient end-to-end process, as well as leading its implementation and long-term adherence.

As the champion of the OTC processes, you take overall responsibility for process performance and coordinate with all internal and external stakeholders (Client Executives, Global Customer Management team, Legal teams, Pricing teams, Communications teams, Technical and Functional support teams ...) the best path for execution.

You will also partner with the process owners responsible for the other areas to eliminate any inefficiencies from cross-functional processes, as well as coordinate improvement activities

Position Description

  • Own the global OTC process end-to-end and ensure it is clear, documented, compliant with business requirements, and understandable for operations teams.
  • Ensure continuous standardization of the process to ensure (sub-) processes are consistently applied for all global teams.
  • Seek automation/technology enablement opportunities to reduce manual effort, and eliminate unnecessary complexities.
  • Drive end-to-end process changes related to implementation of new tools/technologies.
  • Develop and oversee new projects to drive continuous improvement and lowering cost to serve.
  • Review and provide recommendations on process-specific change requests and their prioritization (risk assessment, business case, planning, and financials ...)
  • Support appropriate change management when required to support process changes (partner with external and internal communications teams, help develop and validate a training plan...)
  • Initiate relevant employee training for OTC tools, processes, and procedures.
  • Build and maintain appropriate Internal Procedures, including internal control checks, best practices, and access and privileges complying with SOD requirements.
  • Build and maintain relationships with relevant stakeholders, to continuously explore process improvement opportunities.
  • Monitor Process effectiveness after implementation and Resources capacity right sizing and planning, internal and external
  • Provide (strategic) leadership and direction in the development of the process and alignment to industry best practices for OTC.
  • Be the Finance Operations representation in parallel streams and Projects (Client Master Data strategies, Global collections strategies, Global clients RFIs/RFPs, and implementation projects)
  • Help design and build Global reporting (analytics)
  • Support the Tax team for any Tax consideration as part of the OTC processes.
Qualifications

Position Requirements

  • University Degree or equivalent experience
  • 10+ years prior accounting experience, 4+ years of managerial experience
  • Deep understanding and knowledge of process and sub-process areas of OTC.
  • Experience with Oracle Cloud preferred.
  • Experience with end-to-end process-oriented thinking, combining analytical and conceptual thinking.
  • Experience working in a Global environment is preferred.
  • Cross-functional stakeholder management and be influential.
  • Operational experience
  • Business Process Management
  • High oral and written communication and facilitation skills
  • Multi-cultural leadership
  • CWT accepts Military experience/certifications as a substitute for some requirements

CWT is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email toTalentAcquisitonAmericas@mycwt.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Work Arrangement: HybridEmployment type: StandardJob Family: AccountingScope: GlobalTravel: Yes, 5 % of the TimeShift: Day JobOrganization: FinanceExperience Level: More than 10 yearsJob Posting: Aug 6, 2024 As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class