Member Experience Assistant

3 weeks ago

Springfield, United States MassMutual Full time

Member Experience Assistant, Operations/Member Service

Mass Mutual Federal Credit Union, Springfield

(Full-Time, Non-Exempt)

The Opportunity

The role of Member Experience Assistant (MEA) is an important role within the Credit Union. In this role, the individual assists members and non-members with Credit Union needs. This includes greeting members and responding to questions and/or issues in person, written, telephone or e-mail. The MEA is also responsible for identifying cross-service opportunities and referring those members to the appropriate Credit Union representative.

The Team

The team consists of representatives that work with members and non-members to identify root causes of issues, answer phone and direct callers to the appropriate person by giving the staff member as much information possible about the member. Greets the members or others when they come in the credit union, determine their needs and direct them to the appropriate person. Receive and process member financial transactions, including deposits, withdrawals and loan payments and other transactions. To be successful on this team, you must have a strong attention to detail, be able to multi-task, thrive in a fast-paced work environment and have strong interpersonal skills.

The Impact:

  • Greet members and non-members in person or by phone and direct them to the appropriate person
  • Receives and processes member financial transactions, including deposits, withdrawals and loan payments and other transactions
  • To meet or exceed operational and organizational objectives.
  • To provide prompt, accurate, courteous, friendly, timely and professional Service Excellence to all members.
  • To maintain a professional work environment and businesslike appearance.
  • Participate in the CUNA Mutual Lender Development Program and achieve a minimum volume participation (dollars protected) rate of 25% across all products, for the 12 month performance period.
  • To cross-sell appropriate Credit Union product and services, referring member to another Credit Union employee, if necessary.
  • To follow established policy, procedures, and regulations, including the Bank Secrecy Act.
  • Travel to other MassMutual Federal Credit Union, MassMutual Financial Group locations for training or various other events is required.

The Minimum Qualifications

  • GED or High School Diploma
  • Minimum 6 months to 1 year customer service experience

The Ideal Qualifications

  • Ability to operate a computer in a data processing environment including various peripheral devices including printers, copiers and calculators etc.
  • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
  • Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Adherence to strict confidentiality about personal financial information of members and credit union is required.
  • Experience in the Financial Services Industry, preferably in a Credit Union or Bank.
  • Cash Management experience.

What to Expect as Part of MassMutual Federal Credit Union and the Team

  • Regular meetings with the Member Service Team
  • Focused one-on-one meetings with your manager
  • Access to mentorship opportunities
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran and disability-focused Business Resource Groups
  • Access to learning content on Degreed and other informational platforms
  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

  • Patient Experience Associate

    4 days ago

    Springfield, United States Pathway Healthcare LLC Full time

    Pathway Healthcare is an employee focused company that prides itself on patient care. We value our team members and want our team members to experience a positive culture where they feel valued. Our team members have access to health benefits, including Teledoc that is free to all full-time employees, as well as PTO, and paid holidays. If you want to be a...

  • Administrative Assistant State Farm Agent Team Member

    3 days ago

    Springfield, United States Jon Parker - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Administrative Assistant State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Team Members

    2 days ago

    Springfield, United States Burger King Full time

    **Burger King - Team Member Position** **(Application for Age 18 & Older) **The Team Member **is responsible for providing exceptional guest service while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures. This position operates under the direction of the General Manager, Assistant Managers,...

  • Agent's Assistant

    3 days ago

    Springfield, United States Jon Parker - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Agent's Assistant - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Waitstaff - No Experience Required

    4 days ago

    Springfield, United States Atria Senior Living Group, Inc. Full time

    Overview We create communities where employees thrive in their work, helping our residents thrive in their homes. We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do alone. Atria Senior Living's...

  • Staff Assistant

    3 days ago

    Springfield, United States Jon Parker - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Staff Assistant - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...

  • Crew Member

    4 days ago

    Springfield, United States SERVPRO of Springfield Full time

    Job DescriptionJob DescriptionBenefits:Health insurancePaid time offTraining & development Do you love helping people through difficult situations? Then, dont miss your chance to join our franchise as a new Crew Member. As a new Crew Member at SERVPRO of Springfield, you will be a part of a team of quality people who focus on excellent service, fairness, and...

  • Team Member

    5 days ago

    Springfield, United States Capriotti's Pennsylvania Full time

    Job DescriptionJob Description**Day and Evening availability is required for this position**Benefits/PerksEmployee Assistance ProgramHealth Benefits (if applicable/qualified)Free Meals and Employee DiscountsFlexible ScheduleOngoing TrainingCompany OverviewCapriottis Sandwich Shop is a dynamic, Fast Casual restaurant company with over 100 shops, with an...

  • Team Member

    5 days ago

    Springfield, United States Smoothie King Full time

    If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion!Since pioneering the first nutritional Smoothie franchise in 1973, our mission has always been to inspire people to live a healthy and active lifestyle. Now, with over 1300 stores and counting, we have been ranked as the #1...

  • Member Care Coordinator

    2 weeks ago

    Springfield, United States w3r Consulting Full time

    Basic Function: This position is responsible for conducting home health assessment, contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans, responding to inquiries from members, and supporting the clinicians in the...

  • Crew Member

    5 days ago

    Springfield, United States SERVPRO of Springfield Full time

    Benefits: Health insurance Paid time off Training & development Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new Crew Member. As a new Crew Member at SERVPRO of Springfield, you will be a part of a team of quality people who focus on excellent service, fairness, and...

  • Member Support Specialist lll

    3 days ago

    Springfield, United States PacificSource Administrators, Inc. Full time

    **Position Overview:** W ork as an integral part of the case management team to serve members and community providers/partners by supporting the improvement of patient outcomes through implementation of evidence-based patient navigation services. Provide direct support to members with complex psycho-social issues which create barriers to adherence with...

  • Crew Team Member

    5 days ago

    Springfield, United States Wendy's Full time

    Why Wendy's Crew team members play a vital role in our success as abusiness because they are the face of our company to our guests. To assist you in learning to be a successfulpart of our team, we offer on-the-job training and advancement opportunities. Asa part of our dynamic team representing a leader in the food service industry,crew team members...

  • Crew Member

    1 day ago

    Springfield, United States Chipotle Full time

    Crew Member (24012750)DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be a typical fast food experience. Chipotle has always done things differently, both in and out of our restaurants. We're changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you'll...

  • Agent's Executive Assistant

    4 days ago

    Springfield, United States Jon Parker - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Agent's Executive Assistant - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...

  • Agent's Executive Assistant

    3 days ago

    Springfield, United States Jon Parker - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Agent's Executive Assistant - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Patient Experience Concierge PRN

    4 days ago

    Springfield, Illinois, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as a Patient Experience Concierge? At TriStar NorthCrest Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsTriStar NorthCrest Medical Center, offers a total...

  • Crew Member

    4 days ago

    Springfield, United States 15470 McDonald's McBee Enterprises Mason Square Full time

    Job DescriptionJob DescriptionJob Posting: Crew Member  We are currently seeking crew members for our McDonald’s restaurants!It's time you worked for someone who will give you the tools to learn, grow and be what you want to be - both personally and professionally. We're looking for hard working, enthusiastic individuals who want to be a part of...

  • Patient Experience Concierge PRN

    3 days ago

    Springfield, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as a Patient Experience Concierge? At TriStar NorthCrest Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsTriStar NorthCrest Medical Center, offers a total...

  • Member Services Representative

    4 days ago

    Springfield, United States Planet Fitness - United FP Management, LLC Full time

    Job DescriptionJob DescriptionTHE PLANET FITNESS MISSIONWe at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by...