Guest Services Event Staff

Found in: beBee S US - 2 weeks ago


Des Moines, United States teamworkonline Full time

Overview

A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Iowa Events Center.  They are responsible for providing a safe environment for our guests and ensuring all service needs are met.  Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards.

This role will pay an hourly wage of $11.00. 

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

  • Provide exceptional customer service and assistance to all guests
  • Greet and scan tickets as guests enter the building
  • Greet and usher guests to their seats.
  • Provide directional assistance to guests throughout facility
  • Control and monitor all access to all restricted areas for events
  • Provide a safe and secure environment for the Iowa Events Center
  • Report actual/suspected violations of IEC policies, procedures, rules or regulations to your supervisor.
  • Complete an incident report on a timely basis, as required
  • Ensure emergency exits are clear at all times, and assist guests with special needs exit safely
  • Act as a member of the emergency evacuation team by directing guests to emergency exits
  • Move around to various positions/locations as event needs
  • Hand out materials to guests as needed for events
  • Follow all event procedures and safety standards
  • Provide excellent customer service assistance to all clients
  • All other duties assigned by Guest Services Manager or Supervisor

Qualifications

  • High school diploma or equivalent preferred
  • Must have a demonstrated ability to function in a fast paced, high-pressure environment
  • Customer service experience and exceptional customer service, communication skills.
  • Comfortable working with the public with an outgoing and friendly personality
  • Ability to communicate clearly and concisely in the English language
  • Ability to work both independently and as part of team, remaining flexible in your role
  • Ability to work flexible schedule including long hours, nights, weekends and holidays.
  • Ability to work the majority of Arena events at the Iowa Events Center.

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