Infrastructure Specialist

Job Title: Infrastructure Specialist

Location: Spangdahlem AB, Germany

Clearnce: Active DoD Secret Clearance

Certification: CCNA

Education: A Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

• A Master’s Degree (in subjects described above) and 5 years general experience of which at least 3 years must be specialized experience.

No degree and 10 years general experience of which at least 8 years is specialized.

Job Description:

• Manages and maintains the Wide Area Network/Local Area Network (WAN/LAN) infrastructure.

• Provides support in the deployment and configuration of comprehensive routing and switching network designs.

• Monitors network issues and outages in accordance with directives and guidelines and escalating them based on severity levels.

• Provides Network Infrastructure, Cyber Transport, and Network Core Services support, including maintaining Network Encryption devices (i.e., TACLANEs providing local Secure Internet Protocol Router Network [SIPRNet] connectivity).

• Diagnoses and troubleshoots Wi-Fi network and devices connected to Wi-Fi network.

• Supports information assurance by updating and maintaining content, classification, and protection of organizational Web sites, and Access management.

• Diagnoses, troubleshoots, and restores technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-functional devices (“all-in-one”), desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices); issues related to network access, network storage, email, and test and image desktops and laptops.

• Provides support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.

• Manages network user accounts on relevant systems and platforms.

• Provides End User Device Support (Voice, Data, and Video Devices). Performs computer systems maintenance and repair.

• Maintains servers, software systems, and networks.

• Diagnoses and resolves hardware, software, firmware, and network problems.

• Configures, maintains, and upgrades network connection devices, network hardware/software equipment, and automation equipment.

• Administer user accounts, file permissions, and print queues.

• Provides technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems.

• Provides Information Technology Services Management (ITSM) support, to include Incident/Problem, Change, Service Request and Knowledge Management support.

• Provides support for Systems Notices, Authorized Service Interruptions (ASI), and scheduled/unscheduled outages.

• Infrastructure Specialists possess and maintain DoDD 8570.01M/DoDD 8140 IAT II certification, as well as appropriate computing environment certifications.