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Customer Support Representative

2 months ago

Mendota, United States Archer Daniels Midland Company (ADM) Full time
Customer Support Representative - Mendota, IL
ADM Ag Services & Oilseeds
This is a full-time, non-exempt position.

This colleague will be responsible for providing exceptional customer service and support for customers within the ADM Northern IL region.

As a member of the Customer Support Team, this individual will represent ADM well by being customer-focused, committed to accuracy and reliability in a fast-paced environment.

Responsibilities
  • Partner with the Origination Team to create and maintain excellent relationships with customers
  • Obtain strong working knowledge of ADM products and systems
  • Interact with customers regarding orders and documentation needs
  • Follow through on logistics for shipments from origin to destination
  • Process invoices and monitor accounts receivable
  • Review various reports daily to balance, ensure accurate application, etc.
  • Process customer requests and respond to inquiries
  • Research and obtain resolution of any customer issues
  • Cross training on all CSR responsibilities
  • Other reasonable tasks as assigned by manager
Skills and Qualifications
  • A service-oriented focus on both internal and external customers
  • Ability to multitask, adapt and preform consistently in a fast paced environment
  • Strong written and verbal communication skills
  • Ability to collaborate in and work as a team
  • A positive customer centric disposition
  • Proficiency in Microsoft Excel, Word and Outlook
  • The ability to learn web-based and other computer applications as needed
  • Experience using internal systems is preferred
  • Associate's degree or previous Customer Support experience is preferred
  • Decision-making abilities
  • Attention to detail

ADM requires the successful completion of a pre-employment drug screen and a background check.

"AJCIND"
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