Executive Housekeeper
2 weeks ago
Lead the Housekeeping/Laundry department of the hotel. Ensure guest rooms, public areas, and hotel exterior are clean and in excellent condition. Coach, mentor, and motivate all Housekeeping/Laundry associates while implementing the Company culture for all associates and guests.Requirements
Minimum four (4) years of facility experience Minimum two (2) years in hotel experience Minimum one (1) year in a supervisory role Effective verbal and written communication skills in English. Willing to work weekends and holidays based on business needs. General ResponsibilitiesHave an in depth understanding of all Operating Procedures and effectively execute throughout the Housekeeping department. Stay updated on Brand requirements, standards, and changes pertaining to the Housekeeping department. Directly supervise and support all Housekeeping Associates. Monitor and ensure completion of daily, weekly, and monthly Housekeeping activities. Ensure effective communication and collaboration between all hotel departments. Ensure exceptional guest experiences are delivered consistently and effectively. Be a Brand Champion for the hotel. Be a Culture Ambassador for the hotel. Act as the Manager on Duty (MOD) when scheduled as such by the General Manager. Specific ResponsibilitiesDemonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Company’s Operating Procedures. Ensure Housekeeping department is compliant with all Company and Brand Housekeeping standards, policies, procedures, and guidelines. Maximize profitability by contributing to, supporting, and implementing business strategies. Conduct daily property walks and quality checks to drive exceptional service and guest satisfaction with cleanliness and condition. Collaborate with the management team to fulfill Company and Franchise Preventative Maintenance Programs Fully understand and be able to perform all duties of Guest Room Attendants, Laundry Attendants, House Persons, and Rooms Inspectors Hire, train, motivate and coach team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition. Directly manage all onboarding and training for new housekeeping associates per company standards. Ensure all Housekeeping associates are trained on emergency and security procedures and policies. Monitor and evaluate associate time keeping including Housekeeping associate scheduling, reviewing punches, approving weekly time sheets and daily labor monitoring to Company’s labor standards. Provide continuous feedback and/or recognition to all direct reports. Ensure all Brand scores are meeting and/or exceeding Company’s minimum standards. Ensure quality of product is maintained per Company’s minimum standards. Ensure high level guest and associate experience is maintained per Company’s standards. Be proficient on the use of the property management system for housekeeping functions. Conduct daily property walks and quality checks to drive exceptional service and guest satisfaction at all points of contact. Conduct guest room inspections to drive exceptional quality and guest satisfaction. Report and submit maintenance work orders for all guest rooms and public spaces into electronic maintenance tracking system. Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency. Maintain appropriate PAR levels of supplies and tools for department by conducting weekly inventory. Review hotel communications logs daily Respond in a prompt and courteous manner to all guest questions, concerns, or requests. Take ownership and responsibility for guests concerns on behalf of the hotel, even outside of your own department. Active member of the Company Culture Committee. Other tasks, projects and duties when needed, as assigned by the Assistant General Manager/General Manager Optimum Attributes:Willing to take responsibility and accountability for the team. Strong attention to detail & ability to multitask. Epitomize professionalism. Determined and motivated to meet and exceed expectations. Reliable, responsible, and dependable Highly developed verbal and written communication skills Motivating team player Active & attentive listener Open with praise; discreet with criticism. Emphatic and tolerant Consistent and influential Rational, prudent, and practical Performance Standards: TBDSource: Hospitality Online
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