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Field Service Technician
3 months ago
First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States.
We are actively looking for a Service Technician to join our team If you thrive in a fast-paced environment and have the drive and passion to succeed, come join our winning Team
This is a full-time, Monday through Friday position.
What you'll be doing - The Role:
- Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations.
- Understand the specifications, products, and service requirements for all accounts.
- Instruct customers on the proper use of equipment, respond to inquiries from customers about equipment, and communicate customer inquiries to appropriate First Choice staff.
- Complete all service calls and related paperwork in an accurate and timely manner.
- Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis.
- Turn in money, checks, receipts, and other documentation generated by customer service calls on a daily basis.
- Refurbish and repair coffee equipment for use at customer sites.
- Ensure that assigned service vehicle undergoes routine maintenance as needed, obey all traffic laws, and maintain a valid driver's license.
- Assume route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed.
- Maintain and clean the service area.
- Receive, organize, and maintain parts for equipment.
- Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures.
- Perform other duties as assigned by First Choice management
What's in it for me? - The Benefits
- 401(k) and company matching
- Medical, Dental and Vision Insurance
- Life insurance
- Paid time off
What you'll bring - The Person:
- High school diploma or equivalent
- Past Experience is a plus
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