Senior Manager, Volunteer Program, FIFA World Cup 2026
2 weeks ago
THE POSITION Reporting organizationally to the Head of Volunteer Management, the Senior Program Manager will play a leadership role in mobilizing one united team of thousands of volunteers across North America and the 16 Host Cities.
We are looking for an experienced Program Manager to organize and coordinate planning, delivery across the Volunteer Program, providing strategic support both to the Volunteer Team and Host Cities reporting on the progress of operations.
The ideal candidate will be an excellent project manager and communicator with the ability to be able to execute on strategies and implement required tactics.
The main responsibilities of the Senior Program Manager, Volunteer Program for the FIFA World Cup 2026 include:
- Formulate, organize and monitor inter-connected projects.
- Support the Head of Volunteer Management in the design and execution of applicable strategies and operational plans.
- Coordinate cross-project activities internally within FWC26, FIFA Zurich and externally with Host Cities and partners.
- Develop and manage program reports, dashboards, and budgets.
- Apply best practice change and risk management tactics.
- Assess program delivery against master timeline, critical milestones and program objectives.
- Report on and help resolve projectsâ higher scope risks and issues.
- Prepare reports for Head of Volunteer Management, and applicable Executive staff.
YOUR PROFILE ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze oneâs behavior, while assuming consequences of oneâs own actions and/or decisions and learning from oneâs mistakes.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Bachelorâs degree (or similar level of higher education) preferred but not required.
- WeTrack experience is a plus
- Proven experience as a Program Manager â Global major event experience is a plus
- Thorough understanding of project/program management techniques and methods
- Excellent Knowledge of program evaluation and change management principles
- Excellent knowledge of MS Office; and program/project management software a strong advantage
- Outstanding leadership and organizational skills
- Excellent communication skills
- Effective in working in complex multi-organizational environment and managing relationships
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