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Warranty Auditor Sr. II
3 months ago
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda’s, we want you to join our team to Bring the Future
Job PurposeThe primary responsibility of the Senior Auditor of Warranty Expense Control is to lead the team in daily monitoring of abnormal warranty expense trends, and auditing of dealers. Manage activities related to both dealer self-audits and dealer field audits (Honda and Acura). Train and develop staff to ensure all audits are conducted in a professional and ethical manner. Interface with Zone Manager, Assistant Zone Manager and District Manager personnel to evaluate warranty practices at dealerships, address aberrant claims and implement countermeasures to improve accuracy and integrity of future claim submissions.
Supervise staff of 2 (1 Internal Auditor, 1 Analyst) needed to plan, coordinate and execute both in-house and field audits. Ensure thorough review of dealership warranty expense trends and fulfill debits as needed while consulting with Zone Management.
Administer Archiving Certification Program (EAC) in order to improve the efficiently of audits while maintaining the integrity of dealership warranty record management.
Assist in the determination of business rules to be included in warranty system enhancements, including NCS, NWS2, OUS and warranty audit databases. Ensure that inappropriate claims are rejected during validation process in order to improve overall dealer claim accuracy and reduce debits needed during audit review.
Key Accountabilities
- Oversee planning, coordination, and closure of both dealership self-audits and dealership on site National audits
- Special Projects – Remote National Audits
- Mentoring and development of Staff
- Field Training / Support
- BA in business preferred or equivalent experience
- Knowledge of AHM Service Operations
- Strong understanding of dealership financial statements, audit activities, and warranty processes
- Automotive field experience preferred
- Proficient in Microsoft Office (Excel, Access, Powerpoint)
- Ability to analyze data and maintain complex databases
- Ability to review financial statements and warranty claims
- Strong communication and interpersonal skills
- Ability to supervise and develop staff and to work as a team, both within the department as well as the division
- Ability to respond to requests from Dealerships, Field Associates, Managers, Executive Management
- Hybrid
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What differentiates Honda and makes us an employer of choice?
Total Rewards:
- Competitive Base Salary:
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Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)
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Career Growth:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
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Additional Offerings:
- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
