CS - Customer Service Manager Job
2 weeks ago
Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations - from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is "local everywhere" - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100+ FBOs, visit AtlanticAviation.com.
Website Responsibilities We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM). Corporate aviation continues to be a viable means of travel for many who do not like the long lines and delays often times encountered with the airlines and many corporations are now leasing or purchasing their own private aircraft. Our CSMs provide the oversight for the customer service support for these aircraft. Some examples include:
- Directly supervise Customer Service staff as relates to adherence to uniform program, general appearance, proper radio and phone procedures and all other policies and procedures. Engaging in customer relations whenever possible to establish and maintain a report with new and repeat customers.
- Train, coach, evaluate, and develop subordinate staff in accordance with established procedures.
- Develop and maintain customer relationships. Encourage upselling of fuel to all customers and maintenance and adherence to all customer service polices and procedures. Organize periodic departmental meetings and design other communication flows between staff and management.
- Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager or General Manager.
- Conduct performance reviews of Customer Service staff on a probationary and annual schedule; exercising praise and disciplinary action when necessary.
- Assist in recruiting and interviewing for CSR positions.
- Assist in sales initiatives.
- Bachelor's degree in related field, or equivalent combination of training and experience.
- Minimum of 18 years of age.
- Previous customer service experience.
- Excellent communication skills, both written and oral.
- Good organizational skills.
- Must maintain a valid state driver's license.
- Ability to comprehend and perform basic math calculations with minimal errors.
- Proficiency in use of MS Office applications including Word, Excel and Outlook.
- Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.
We are proud to be an EEO/Females/Minorities/Veterans/Disabled employerWe maintain a drug-free workplace and perform pre-employment substance testingQualified applications with criminal history will be considered for employment
-
CS - Customer Service Manager Job
2 weeks ago
Austin, Texas, United States Atlantic Aviation FBO Services, Inc. Full timeWhy You'll Love This JobDid you ever want to work in aviation but didn't know how to break into the industry? Do you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in the industry? Did you ever wish that you could work for a company where you could grow your career? If so, Atlantic Aviation just may...
-
VP of Customer Success
3 weeks ago
Austin, United States Way Service LTD Full timeHeadquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology for brands to unlock the extraordinary power of experiences. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly changing consumer behavior. Way...
-
Vice President of Customer Success
1 month ago
Austin, United States Way Service LTD Full timeWay helps businesses unlock the power of brand activations. Headquartered in Austin, Texas, with a European office in Paris, we are building the world’s first B2B software platform that enables consumer brands to launch experiences and activations at scale. In a world where 76% of consumers would rather spend their money on experiences over material goods,...
-
Head of Professional Services Sales
1 week ago
Austin, United States Udemy Full timeAbout this role As the Director of Professional Services Delivery Management, you will direct our quote-to-revenue process, analytics, and daily operations to support global revenue growth. Responsibilities include overseeing essential processes, revenue management, and reporting metrics like bookings, revenue, billable and utilization targets. Your...
-
Sr. Director, CS Operations
1 week ago
Austin, United States Frontline Technologies Full timeFrontline Education is the leading provider of school administration software, empowering strategic K-12 leaders with the right tools, data, and insights to proactively manage human capital, business operations, and special education. Educational organizations representing over 80,000 schools and millions of educators, administrators, and support personnel...
-
Operations Manager, Customer Success
5 days ago
Austin, United States MNTN Full timeJob DescriptionJob DescriptionAt MNTN, we've built a culture based on quality, trust, ambition, and accountability – but most importantly, we really enjoy working here. We pride ourselves on our self-service platform and are constantly seeking to improve the user experience for our customers and scale for efficiency. Our startup spirit powers our...
-
Customer Service Representative, Associate
4 days ago
Austin, United States Byram Healthcare Centers Inc Full timeAt Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our...
-
Sr. Director, CS Operations
6 days ago
Austin, United States Frontline Education Full timeSr.Director of Operations Frontline Education is the leading provider of school administration software, empowering strategic K-12 leaders with the right tools, data, and insights to proactively manage human capital, business operations, and special education. Educational organizations representing over 80,000 schools and millions of educators,...
-
VP of Customer Success
5 days ago
Austin, United States Way Full timeHeadquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology for brands to unlock the extraordinary power of experiences. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly changing consumer behavior. Way...
-
Customer Service Representative
2 days ago
Austin, United States Entry Level Remote Job Full time**Customer Service Representative - REMOTE** at Accruent Austin, Tx **Customer Service Representative** **Why you want to work for our Business Services team:** The entry level **Customer Service Representative** is responsible for servicing clients by answering incoming calls, creating and dispatching facility service requests. Depending upon the severity...
-
Customer Success Manager
6 days ago
Austin, United States SchooLinks Full timeThe Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. (We're looking for various roles and based on your experience and skill set you will be be brought in at the appropriate level as either an Associate CSM, CSM or Sr....
-
Sr. Director, CS Operations
2 weeks ago
Austin, United States Frontline Education Full timeSr.Director of Operations Frontline Education is the leading provider of school administration software, empowering strategic K-12 leaders with the right tools, data, and insights to proactively manage human capital, business operations, and special education. Educational organizations representing over 80,000 schools and millions of educators,...
-
Customer Service Specialist
1 week ago
Austin, United States Strand Brothers - Service Experts Full timeWhy You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Generous PTO...
-
Emergency Services Manager
7 days ago
Austin, United States Job Juncture Full timeJob Description Job description: The Emergency Department, Free-Standing Emergency Department, and/or Urgent Care Manager maintains 24-hour accountability for the supervision, coordination and evaluation of activities of the staff. Ensures patient needs are met in accordance with instructions of physicians and the Hospital policy and procedures. Coordinates...
-
Project Manager
3 weeks ago
Austin, United States Kairoi Management LLC Full timeSUMMARY The Project Manager will work closely with the VP of Construction Services to ensure a high level of execution, communication, and client satisfaction on all Construction projects and Facilities related initiatives. This position reports to the VP of Construction Services. This PM position could require frequent travel and site visits to all...
-
Customer Success Manager Ii
1 week ago
Austin, United States Recurly Full timeRecurly seeks a Customer Success Manager that is a master relationship-builder and dynamic communicator with a track record of successfully building rapport with client partners. You will focus on helping customers derive value from Recurly. It’s about you helping them understand how to grow their own business through more strategic use of Recurly. Their...
-
Customer Experience Representative
1 month ago
Austin, United States Chive Media Group Full time**Position:** Customer Experience Representative **Location:** Austin, TX **Job Id:** 195 **# of Openings:** 1 **CUSTOMER EXPERIENCE REPRESENTATIVE (Austin, TX)** The Chivery team is growing and seeking a Customer Experience Representative for our E-commerce business! Our Customer Experience Representatives are passionate and self-motivated individuals...
-
Director of Customer Services, Print
6 days ago
Austin, United States Airtree Ventures Full time???? **Privacy Notice** **Director of Customer Services, Print** Austin / Operations Print Operations / Full-time *Were constantly working towards making Canva the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community...
-
Vp of Customer Success
2 weeks ago
Austin, United States SchooLinks Full timeSchooLinks is a series A venture-backed startup that's solving mission-critical problems in college and career readiness. With a fresh take from technology stack to product design, SchooLinks has become the household name for college and career readiness in many states, serving millions of students and families. The current post-sale functions include -...
-
Director of Catering and Conference Services
6 days ago
Austin, United States Mecca HR Solutions Full timeLuxury resort in Austin, TX searching for a Director of Catering and Conference Services to join their dynamic team! Oversee the Catering & Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience. Responsibilities Supervision and overall responsibility...