Student: Customer Support Agent

2 weeks ago

Lexington, United States University of Kentucky Full time

Job Title
Student: Customer Support Agent

Requisition Number
SE03985

Department Name
3J5SE: Student Employment

Work Location
Lexington, KY

On Campus/Off Campus
Off Campus

Salary Range
$16.75-$19.50

Type of Position
Student

Position Time Status
Part-Time

Preferred Education/Experience

Hours per Week

The Support Center hours of operation are Monday – Friday
8:00AM – 9:00PM and the occasional Saturday 9:00AM – 5:00PM
and Sunday 12:00PM – 5:00PM.

We are open to
full time 11:00AM – 7PM or a possibility of or part time 3:00PM -
7:00PM

Job Summary


You must be a current UK student to apply to this position. This position is located off-campus with a local Lexington employer and is not affiliated with UK.

Job Description :
Founded in 1969, ABFM is a not-for-profit, private organization
whose mission is to improve the health of the public through
Board Certification, Residency Training, Research, Leadership
Development, and promoting the development of the specialty of
Family Medicine. Located in Lexington, Kentucky we are looking
for the next world-class Support Center Agent.

The Support Center Agent will provide world-class technical and
non-technical support to Family Physicians through multiple
channels such as live calls, chats, voicemails, emails, and faxes
to assist with internet-based applications and administrative
questions. The Support Center Agent is expected to facilitate and
resolve issues with discrepancies and/or customer complaints to
ensure consistent customer satisfaction.

SPECIFIC RESPONSIBILITIES:

Handle inbound customer inquiries and provide exceptional
customer service.
Become the subject matter expert on software developed by the
ABFM and be able to assist physicians.
Has a background and strong knowledge of customer service
processes including handling inquiries and technical
troubleshooting all while maintaining a positive attitude.
Proven work ethic and a team player.
Ability to multitask and work with multiple systems to manage and
maintain customers.
Excellent analytical and problem-solving skills, with high
attention to detail to resolve customer technical and
non-technical concerns.
Efficiently and accurately document all conversations and
escalate if warranted.
Perform above the standards in evaluation reviews by supervisory
personnel.
Alert management to service concerns not resolved in a timely and
acceptable manner.
Ability to communicate effectively by email.
Performs other duties as required or assigned for professional
development.
Must take initiative and possess a strong sense of urgency.
Excellent communication skills.
Has experience and is confident with level 1 technology.

Skills / Knowledge / Abilities

POSITION REQUIREMENTS:

High school diploma or equivalent
Previous work experience in the customer service/support field
Knowledge of Microsoft Office components (Word, Excel, Outlook)
Professional attitude and appearance
Professional office experience
Accustomed to call center metrics
Be coachable
Must be reliable
Maintain an open flexible schedule to meet the needs of the
organization.

Deadline to Apply
05/30/2024

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Anticipated Start Date
06/01/2024

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