Client Advisor | Nordstrom Valley Fair
1 week ago
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSEThe Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILEA proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
MEASURES OF SUCCESSIndividual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
FOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
• Expected base salary for the role will generally be between $21.00 and $23.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Posting Notes: USA || California (US-CA) || Santa Clara || RETAIL OFFLINE || MAINLINE || n/a ||
-
Client Advisor
4 weeks ago
Santa Clara, United States LVMH Group Full timeLouis Vuitton, Valley Fair is seeking a highly motivated, curious, and customer-focused Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele. As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By striving to discover your...
-
Client Advisor, Part-Time
1 day ago
Santa Clara, United States LVMH Group Full timeLouis Vuitton, Valley Fair is seeking a highly motivated, curious, and customer-focused Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele. As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By striving to discover your...
-
Client Advisor
1 month ago
Santa Clara, United States Moncler spa Full timeClient Advisor (Part-Time) - Valley Fair OUR STORES Engaging directly with clients through every channel and touch point, involving them, understanding their expectations – even when unspoken – and creating unique and distinctive experiences in its stores, are the cornerstones of the relationship that the Moncler strives to develop with its community to...
-
GUCCI Lead Client Advisor
2 weeks ago
Santa Clara, United States Gucci Full timeSummary If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Role Mission As a Gucci Lead Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results,...
-
Client Advisor | Nordstrom Valley Fair
5 days ago
Santa Clara, United States Burberry Full timeINTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide...
-
Cashier - Valley Fair
2 weeks ago
Santa Clara, California, United States Williams-Sonoma Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Cashier to join our team at Valley Fair. As a Cashier, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized sales floor.Key ResponsibilitiesProvide personalized service to customers, ensuring a positive and...
-
Cashier - Valley Fair
1 week ago
Santa Clara, California, United States Williams-Sonoma Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Cashier to join our team at Valley Fair. As a Cashier, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized sales floor.Key ResponsibilitiesProvide personalized service to customers, ensuring a positive and...
-
Seasonal Client Experience Coordinator
2 months ago
Santa Clara, United States Richemont Full timeAt Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...
-
Westfield Valley Fair
4 months ago
Santa Clara, United States Groupe Dynamite Full time** Westfield Valley Fair - Garage Clothing- Sales Associate** **Job Category****:** Sales Operations & LP **Requisition Number****:** SALES005078 Showing 1 location Westfield Valley Fair 2855 Stevens Creek Blvd Santa Clara, CA 95050, USA Westfield Valley Fair 2855 Stevens Creek Blvd Santa Clara, CA 95050, USA **Job Details** **Description** Seize the...
-
Sales Associate
2 weeks ago
Santa Clara, California, United States The Lovesac Company Full timeAbout The Lovesac CompanyWe're a dynamic and innovative company that's passionate about bringing Total Comfort to millions of homes. Our mission is to provide furniture that can evolve along with our customers as life unfolds.Job SummaryWe're seeking a highly motivated and results-driven Sales Associate to join our team at Valley Fair. As a Sales Associate,...
-
Sales Associate
1 week ago
Santa Clara, California, United States Williams-Sonoma Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Valley Fair. As a Sales Associate, you will be responsible for providing exceptional customer service, utilizing effective selling techniques, and maintaining a thorough knowledge of our products.Key ResponsibilitiesProvide sincere, friendly, and...
-
Sales Associate
2 weeks ago
Santa Clara, California, United States Williams-Sonoma Full timeAbout the RoleWe're seeking a highly motivated Sales Associate to join our team at Valley Fair. As a Sales Associate, you will provide exceptional customer service, utilize effective selling techniques, and maintain a thorough knowledge of our products.Key ResponsibilitiesProvide sincere, friendly, and energetic customer service by exemplifying World-Class...
-
Sales Associate
1 week ago
Santa Clara, California, United States Williams-Sonoma Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Valley Fair. As a Sales Associate, you will be responsible for providing exceptional customer service, utilizing effective selling techniques, and maintaining a thorough knowledge of our products.Key ResponsibilitiesProvide sincere, friendly, and...
-
Luxury Retail Advisor
1 week ago
Santa Clara, California, United States LVMH Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Client Advisor to join our team at Louis Vuitton, Valley Fair. As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise.Key ResponsibilitiesAchieve individual and team objectives and sales goalsLearn and master...
-
Seasonal Sales Support | Westfield Valley Fair
4 weeks ago
Santa Clara, United States David Yurman Full timeOverview Westfield Valley Fair Seasonal Operations Support provides administrative and logistical support for the Retail Store Operations Staff. Responsibilities Enters sales at POS. Answers and properly directs all incoming calls. Assists on the sales floor when all tasks are completed or when necessary in order to satisfy clients needs. Maintains...
-
santa clara, United States David Yurman Full timeOverviewWestfield Valley Fair Seasonal Operations Support provides administrative and logistical support for the Retail Store Operations Staff.ResponsibilitiesEnters sales at POS.Answers and properly directs all incoming calls.Assists on the sales floor when all tasks are completed or when necessary in order to satisfy clients’ needs.Maintains consistent...
-
Seasonal Sales Support | Westfield Valley Fair
4 weeks ago
Santa Clara, United States David Yurman Full timeOverviewWestfield Valley Fair Seasonal Operations Support provides administrative and logistical support for the Retail Store Operations Staff.ResponsibilitiesEnters sales at POS.Answers and properly directs all incoming calls.Assists on the sales floor when all tasks are completed or when necessary in order to satisfy clients’ needs.Maintains consistent...
-
Seasonal Sales Support | Westfield Valley Fair
4 weeks ago
Santa Clara, United States David Yurman Full timeOverviewWestfield Valley Fair Seasonal Operations Support provides administrative and logistical support for the Retail Store Operations Staff.ResponsibilitiesEnters sales at POS.Answers and properly directs all incoming calls.Assists on the sales floor when all tasks are completed or when necessary in order to satisfy clients’ needs.Maintains consistent...
-
Santa Clara, California, United States Macy's Inc. Full timeJob SummaryMacy's Inc. is seeking a skilled Asset Protection Detective to join our team at Westfield Valley Fair. As an Asset Protection Detective, you will play a critical role in protecting our company's assets and ensuring a safe shopping environment for our customers.Key ResponsibilitiesInvestigate and apprehend shoplifters and dishonest employeesRecover...
-
Seasonal Sales Associate
4 months ago
Santa Clara, United States Groupe Dynamite Full time** Seasonal Sales Associate - Valley Fair Mall** **Job Category****:** Sales Operations & LP **Requisition Number****:** TEMPL005715 Showing 1 location **Job Details** **Description** Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of *Montreal's Top Employers 2020* and...