Service Desk Analyst

4 weeks ago

Hempstead, United States Hofstra University Full time
Position Information

About Hofstra

Hofstra University is nationally ranked and recognized as Long Island's largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of humankind. The work we do at Hofstra supports the education and well-being of our students, and the workforce of the future. While working towards this mission, employees can take advantage of many enriching experiences on campus. Whether it's a lunchtime lecture, a Division I NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We especially encourage women, people of color, members of the LGBTQ+ community, veterans, and people with disabilities to apply.

Position Title

Service Desk Analyst

Position Number

898229

School/Division

ITS Engagement & Client Support (division)

Department

ITS Engagement and Client Support

Full-Time or Part-Time

Full-Time

Description

This highly customer-oriented role provides advanced technical support to all members of the Hofstra community, including students, faculty, and staff. This role supports all the University's customer-facing technologies, including computer hardware, software, mobile devices, printers, software, and web and other services. The incumbent will join a highly collaborative team, supporting customers via several channels, including phone, e-mail, walk-in, and field service dispatch.

Responsibilities include, but are not limited to:
  • Evaluates problems and undertakes escalations for service restorations.
  • Provides support and resolutions for colleagues on the Engagement and Client Support team.
  • Resolves technical hardware and application problems.
  • Performs warranty end user hardware repairs.
  • Escalates complex technical problems through a defined process.
  • Logs and tracks resolutions, follows up with users and updates related problem documentation.

Qualifications

  • Bachelor's degree required; computer discipline preferred.
  • Strong attention to detail and organizational skills.
  • Maintain internal and external communication with a level of confidentiality and professionalism.
  • Must be detail-oriented, organized, and able to self-prioritize.
  • Operate with a level of accuracy, good judgement, and proficiency.
  • Knowledge of Microsoft Office.

Preferred Qualifications

  • Minimum 2 years of relevant IT end user support experience.
  • Excellent written and oral communication skills.
  • Exceptional customer service skills.
  • Knowledge and experience with end user technology support of:
    • Office 365
    • Windows 10
    • Apple macOS, iOS
    • Google Android, ChromeOS
    • Active Directory
    • ServiceNow

Special Instructions

Deadline

Open Until Filled

Date Posted

09/18/2023

EEO Statement

Hofstra University is an equal opportunity employer, committed to fostering diversity in its faculty, administrative staff and student body, and encourages applications from the entire spectrum of a diverse community.

Salary/Salary Range

$58,500

Additional Information

Hofstra University provides the above salary* as a good faith estimate of the starting pay range which considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and education. In addition to the salary offered, we offer a collegial and inclusive culture, and a benefits program which includes generous paid time off, paid holidays, tuition remission for employees and eligible dependents, and a retirement plan with University contributions.

*Salary ranges indicated for positions covered under a Collective Bargaining Agreement are in accordance with the CBA.

Documents needed to apply

Required Documents

ResumeCover Letter (Including Salary Requirement)

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • Service Desk Analyst

    4 weeks ago

    Hempstead, United States Hofstra University Full time

    Position InformationAbout HofstraHofstra University is nationally ranked and recognized as Long Island's largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open...

  • Service Desk Analyst

    1 week ago

    Hempstead, United States Hofstra University Full time

    Position InformationAbout HofstraHofstra University is nationally ranked and recognized as Long Island's largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open...

  • Front Desk Receptionist

    1 month ago

    Hempstead, United States Teeth R US Dental Care, PLLC Full time

    Job DescriptionJob DescriptionA busy dental office is looking for a front desk receptionist who is friendly, reliable and has great customer service skills. Candidate must be able to work in a fast-paced environment, is computer-savvy and must be fluent in Spanish.Duties include answering phone calls, making and confirming appointments, scheduling, verifying...

  • Front Desk Receptionist

    1 month ago

    Hempstead, United States Theradynamics Full time

    _Full-Time Secretary Needed for an Outpatient Facility in Hempstead NY!_ Theradynamics is proud to be recognized as one of the leading contract rehabilitative therapy companies in the Tri-State area. For more than 16 years, we have been working closely with the patients in helping them achieve their goals through creative treatments and state of art...

  • Human Resources Operation Analyst

    2 weeks ago

    Hempstead, United States Hofstra University Full time

    **Position Details**: - Position Information**About Hofstra** - Hofstra University is nationally ranked and recognized as Long Island’s largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates...

  • Local Contract School Services

    2 days ago

    North Hempstead, United States Therapy Staff EDU Full time

    Therapy Staff EDU is seeking a School Services Board Certified Behavioral Analyst (BCBA) for a local contract job in North Hempstead, New York.Job Description & RequirementsSpecialty: Board Certified Behavioral Analyst (BCBA)Discipline: School ServicesStart Date: 07/31/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: Local...

  • Local Contract School Services

    2 days ago

    Hempstead Village, United States Therapy Staff EDU Full time

    Therapy Staff EDU is seeking a School Services Board Certified Behavioral Analyst (BCBA) for a local contract job in Hempstead Village, New York.Job Description & RequirementsSpecialty: Board Certified Behavioral Analyst (BCBA)Discipline: School ServicesStart Date: 07/31/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: Local...

  • Local Contract School Services

    2 days ago

    Hempstead Town, United States Therapy Staff EDU Full time

    Therapy Staff EDU is seeking a School Services Board Certified Behavioral Analyst (BCBA) for a local contract job in Hempstead Town, New York.Job Description & RequirementsSpecialty: Board Certified Behavioral Analyst (BCBA)Discipline: School ServicesStart Date: 07/31/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: Local...

  • Board Certified Behavior Analyst

    2 months ago

    West Hempstead, United States Gersh Autism Full time

    Job DescriptionJob DescriptionWe Change Lives! Join the dynamic team of professionals at Gersh and change not only the lives of the children and families your work with every day, but your own! Work in a truly collaborative, supportive, and knowledgeable team! You’ll be a part of an organization dedicated to serving children with Autism that incorporates...

  • Board Certified Behavior Analyst

    1 week ago

    West Hempstead, United States Gersh Autism Full time

    Job DescriptionJob DescriptionWe Change Lives! Join the dynamic team of professionals at Gersh and change not only the lives of the children and families your work with every day, but your own! Work in a truly collaborative, supportive, and knowledgeable team! You’ll be a part of an organization dedicated to serving children with Autism that incorporates...

  • Asset Management and Quality Control Analyst

    4 weeks ago

    Hempstead, United States Hofstra University Full time

    Position InformationAbout HofstraHofstra University is nationally ranked and recognized as Long Island's largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open...

  • Asset Management and Quality Control Analyst

    2 weeks ago

    Hempstead, United States Hofstra University Full time

    Position InformationAbout HofstraHofstra University is nationally ranked and recognized as Long Island's largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open...

  • Front Desk Receptionist

    2 weeks ago

    Hempstead, United States NH Medical and Dental Center Full time

    **Responsibilities**: - Answering phones and managing patient communications - Scheduling patient appointments - Verifying insurance eligibility and breakdowns - Utilizing Open Dental software (knowledge of Open Dental is a plus) - Handling insurance-related tasks efficiently **Requirements**: - Experience in a dental office setting - Proficiency in...

  • Office Assistant

    2 weeks ago

    Hempstead, United States Reshma Panjwani M.D. Full time

    Job Summary: **Duties**: - Act as a personal assistant to the office manager - Manage calendars and schedule appointments - Handle front desk duties including greeting visitors and answering phones - Maintain phone systems and direct calls appropriately - Provide excellent customer service to clients and visitors - Transcribe documents and correspondence as...

  • Dental Office Front Desk Receptionist

    2 months ago

    Hempstead, United States Teeth R US Dental Care, PLLC Full time

    Job DescriptionJob DescriptionBusy dental office is looking for a receptionist who is friendly, outgoing and has great customer service skills. Must be able to work in a fast-paced environment, and must speak Spanish.Duties include answering phones, making and confirming appointments, scheduling, verifying insurance eligibility, greeting patients.Salary is...

  • Practice Manager

    2 weeks ago

    Hempstead, United States Harmony Health Care Long Island Full time

    **MISSION**: The mission of HHLI is to provide access to equitable, comprehensive, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality extensive patient centered care.**VISION**: Creating healthier communities by transforming the health care system one person at a time.**JOB...

  • Telecommunications Operator

    5 days ago

    Hempstead, United States HEMPSTEAD POLICE DEPARTMENT Full time

    Job Summary: **FULL-TIME - NIGHT SHIFT ROTATING EVERY OTHER WEEKEND (F, S, S) OFF 6P-6A.** **Willingness to and /ability to work all shifts including holidays and weekends.** **This shift is primarily night shift and rotating weekends (8- and 12-hour shifts) and holidays.** **Responsibilities**: - Answer and direct incoming calls promptly and...

  • Local Contract School Services

    2 days ago

    Hempstead Town, NY, United States Therapy Staff EDU Full time

    Therapy Staff EDU is seeking a School Services Board Certified Behavioral Analyst (BCBA) for a local contract job in Hempstead Town, New York.Job Description & RequirementsSpecialty: Board Certified Behavioral Analyst (BCBA)Discipline: School ServicesStart Date: 07/31/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: Local...

  • Local Contract School Services

    2 days ago

    North Hempstead, NY, United States Therapy Staff EDU Full time

    Therapy Staff EDU is seeking a School Services Board Certified Behavioral Analyst (BCBA) for a local contract job in North Hempstead, New York.Job Description & RequirementsSpecialty: Board Certified Behavioral Analyst (BCBA)Discipline: School ServicesStart Date: 07/31/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: Local...

  • Local Contract School Services

    2 days ago

    Hempstead village, NY, United States Therapy Staff EDU Full time

    Therapy Staff EDU is seeking a School Services Board Certified Behavioral Analyst (BCBA) for a local contract job in Hempstead Village, New York.Job Description & RequirementsSpecialty: Board Certified Behavioral Analyst (BCBA)Discipline: School ServicesStart Date: 07/31/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: Local...