Assistant General Manager

3 weeks ago

Galveston, United States Wingate Galveston East Beach Full time
Compensation Type: Yearly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

La Quinta Galveston East Beach

1402 Seawall BoulevardGalveston, TX 77550 Overview:

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities:
  • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
  • Tour the operating departments daily, making adjustments as needed via department heads.
  • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
  • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
  • Oversee and assist in the Highgate Hotel budget process as required.
  • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily by using the A/P process.
  • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
  • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
  • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
  • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
  • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
  • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
  • Perform any other duties as requested by the Vice President or Regional Director of Operations.
  • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
  • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies
Qualifications:
  • At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred.
  • Long hours sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Perform other duties as requested by management.

 

  • Assistant General Manager

    3 weeks ago

    Galveston, United States Kampgrounds Of America Full time

    Why not spend your work days along the beaches of Galveston Island? Join our team to enjoy your time on our beautiful campground, known for fun events, live music, and the ultimate beach vibes! ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor...

  • Restaurant General Manager

    4 weeks ago

    Galveston, United States Taco Bell Full time

    Restaurant General Manager GALVESTON, TX "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." The Taco Bell Restaurant General...

  • Restaurant General Manager

    3 weeks ago

    Galveston, United States Taco Bell Full time

    Restaurant General Manager GALVESTON, TX "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." The Taco Bell Restaurant General...

  • Assistant Manager

    3 weeks ago

    Galveston, United States Hibbett Retail, Inc. Full time

    Job DescriptionJob Description01503 Galveston, TXLE_301 Hibbett Retail, Inc.Job Title: Assistant ManagerDepartment: OperationsFLSA Status: Non-ExemptReports To: Store ManagerSUMMARYThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods...

  • Assistant General Manager

    3 weeks ago

    Galveston, United States Domino's Corporate Full time

    Assistant Managers are responsible for cost controls, inventory control, cash control, and customer relations while they are working a shift. What we offer: - A safe, rewarding, and fast paced working environment - Competitive hourly rate and benefits package - Training with an industry leading brand - Excellent career opportunities - Awesome discounts on...

  • Construction Assistant Project Manager

    5 days ago

    Galveston, United States The Walsh Group Full time

    Overview: Walsh is currently seeking an **Assistant Project Manager **for the Healthcare Division in Galveston, TX. Does the idea of working on interesting and complex projects bring you joy? Are you challenged by making meaningful impact? Do you love solving problems by thinking creatively and trying new things? Are you an up-and-coming manager who always...

  • Assistant Manager

    5 days ago

    Galveston, United States CS Restaurants Inc Full time

    **Want to make a difference? Want to be a leader?** We offer more opportunities for people to find the challenges they want and the recognition they deserve. We are seeking career-minded, motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together to increase profits, provide superior service and have...

  • Assistant General Manager

    4 weeks ago

    Galveston, United States Domino's Pizza Full time

    Company Description Job Description Assistant Managers are responsible for cost controls, inventory control, cash control, and customer relations while they are working a shift. What we offer: * A safe, rewarding, and fast paced working environment * Competitive hourly rate and benefits package * Training with an industry leading brand * Excellent career...

  • Assistant General Manager

    2 weeks ago

    Galveston, United States Domino's Pizza Full time

    Company Description Job Description Assistant Managers are responsible for cost controls, inventory control, cash control, and customer relations while they are working a shift. What we offer: * A safe, rewarding, and fast paced working environment * Competitive hourly rate and benefits package * Training with an industry leading brand * Excellent career...

  • Assistant Manager

    2 weeks ago

    Galveston, United States YAGA'S CAFE Full time

    Overview: We are seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in supporting the overall operations of our business. This is a great opportunity for someone looking to grow their career in management and gain valuable experience in a fast-paced retail environment. Duties: -...

  • Assistant Manager

    5 days ago

    Galveston, Texas, United States Domino's Pizza, Inc. Full time

    We are looking for Assistant Managers!Assistant Managers play a key role in overseeing cost controls, inventory management, cash handling, and ensuring excellent customer relations during their shift.What we offer:A safe and dynamic work environment where your efforts are recognized and valuedCompetitive hourly wages and comprehensive benefits package

  • Museum Shop General Manager

    3 days ago

    Galveston, United States The Bryan Museum Full time

    **Membership & Development Associate** **Organization: The Bryan Museum** **Department: Development & Membership** **Location: Galveston, TX** **DESCRIPTION** The Bryan Museum seeks an organized, detail-oriented, and tech-savvy Membership & Development Associate to assist in the development and membership department. This position reports to the...

  • Assistant Beach Parks Manager

    4 weeks ago

    Galveston, United States Galveston Island Park Board of Trustees Full time

    **The Park Board of Trustees** in **Galveston, TX** is looking to hire a **full-time Assistant Beach Parks Manager.** Do you have experience working in recreation? Would you like to work in the hospitality and tourism industry? Does working for a **historic beach destination** sound appealing to you? If so, please read on! **ABOUT VISIT GALVESTON AND THE...

  • Assistant Operations Manager

    4 weeks ago

    Galveston, United States Ports America Full time

    At Ports America, the Assistant Operations Manager is part of the front-line management team and will effectively direct, plan and supervise the duties associated with terminal operations and staff. This includes ensuring efficient, safe, and productive operations for assigned customers, terminal area, and cargo type. The Assistant Operations Manager is...

  • Assistant Operations Manager

    3 weeks ago

    Galveston, United States Ports America Full time

    At Ports America, the Assistant Operations Manager is part of the front-line management team and will effectively direct, plan and supervise the duties associated with terminal operations and staff. This includes ensuring efficient, safe, and productive operations for assigned customers, terminal area, and cargo type. The Assistant Operations Manager is...

  • Assistant Beach Parks Manager

    3 weeks ago

    Galveston, United States Galveston Island Park Board of Trustees Full time

    Job DescriptionJob DescriptionThe Park Board of Trustees in Galveston, TX is looking to hire a full-time Assistant Beach Parks Manager. Do you have experience working in recreation? Would you like to work in the hospitality and tourism industry? Does working for a historic beach destination sound appealing to you? If so, please read on!This management...

  • Assistant Beach Parks Manager

    3 weeks ago

    Galveston, United States Galveston Island Park Board of Trustees Full time

    Job DescriptionJob DescriptionThe Park Board of Trustees in Galveston, TX is looking to hire a full-time Assistant Beach Parks Manager. Do you have experience working in recreation? Would you like to work in the hospitality and tourism industry? Does working for a historic beach destination sound appealing to you? If so, please read on!This management...

  • Assistant Manager

    4 weeks ago

    Galveston, United States A3H Foods, LLC Full time

    Assistant Manager Position Summary:  Responsible for managing restaurant operations in conjunction with or in the absence of the Restaurant Manager. Also responsible for training and leading team members in consistently delivering a “WOW” guest experience by consistently providing quality food, excellent service, and a clean restaurant...

  • Assistant Manager

    3 weeks ago

    Galveston, United States A3H Foods, LLC Full time

    Assistant Manager Position Summary:  Responsible for managing restaurant operations in conjunction with or in the absence of the Restaurant Manager. Also responsible for training and leading team members in consistently delivering a “WOW” guest experience by consistently providing quality food, excellent service, and a clean restaurant...

  • General and General/Sleep Otolaryngology

    3 weeks ago

    Galveston, Texas, United States University of Texas Medical Branch (UTMB), Ophthalmology Full time

    University of Texas Medical Branch (UTMB Health) – Galveston, TexasUTMB Health is a $2.2 billion health science center comprised of five hospitals, an extensive network of outpatient clinics, and Schools of Medicine, Nursing, Health Professions, Public and Population Health, as well as a Graduate School of Biomedical Sciences, three institutes and over 10...