Development Operations Coordinator

3 weeks ago

Elkhart, United States Church World Service, Inc. Full time
About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The development operations coordinator (DOC) will provide operational and logistical support for Community Engagement staff within walk and congregational programs as well as support for the digital marketing team. In addition, the DOC will have overall responsibility (revenue and operational support) for an assigned portfolio of self-service walks.

The primary mode of contact with donors and key volunteers will be via email and over the phone. The ability to be organized and work with Salesforce, One Cause and Microsoft office applications will be necessary. This is an opportunity to work with a dynamic group of motivated professionals with a terrific mission and passion.

Responsibilities

  • Support and maintain all assigned self-service walks
  • Operational and logistical support of assigned walks for traveling and non-traveling walk managers
  • Responsible for data integrity in OneCause and Salesforce as it relates to fundraising data
  • Ownership and upkeep of OneCause campaigns for CROP Hunger Walks
  • Fulfillment and follow-up on materials requested by assigned congregations and walks
  • Work remotely as a member of the Engagement Team
  • Assist with the work of walks and congregations to ensure volunteers feel connected and supported by CWS
  • Follow the process of thanking volunteers within on a regular basis, including generating gift reports, thanking donors through phone calls and emails, and keeping track of contact made
  • Plan and follow through on additional donor contact strategies for walks and congregations, such as lapsed donors, donors with certain giving levels or interests, donors in certain geographic areas, and donors to certain campaigns. Process includes generating reports, creating talking points, email content, or written materials, reaching out to donors, and tracking donor contact
  • Maintain accurate records of all volunteers through the database and/or CRM system provided

Qualifications

Education:
  • Undergraduate degree in related field or 2 years of experience in related field.

Experience:
  • Minimum two years of proven experience in multiple fundraising methods and constituent engagement
  • Strong interpersonal and verbal communications skills and demonstrated ability to write clearly and persuasively
  • Previous employment and/or volunteer experience with a non-profit and/or faith-based organization is useful
  • CRM/Database experience preferred.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days Off after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

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