Resolutions Associate
4 weeks ago
About Bluevine
Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence.
As a dynamic company with massive potential, we’re backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success. Since launching in 2013, we have grown exponentially, amassing over 400,000 customers across all 50 states and a global team of more than 500 people. Our passion is driven by purpose: to give small businesses the tools they need to succeed and we’re just getting started.
All of this begins with our team who are driven by collaboration, problem-solving, and learning and growing together. With a commitment to innovation and community impact, our mission is to help every small business—and every team member—thrive. Join us #LI-Hybrid
About the Role
As a Resolutions Associate I, you will be working with clients and account debtors to resolve delinquent accounts.
We are looking to build a world-class team to connect small businesses with the working capital they need to maintain or grow their operations. If you have a strong desire to be part of a small, nimble team, in an exciting and growing space, then Bluevine is the right place for you.
What You'll Do:
- Utilize your extensive collections experience to intelligently collect on delinquent accounts.
- Develop and implement comprehensive repayment plans tailored to individual cases.
- Conduct skip tracing to locate new points of contact and update account information.
- Collaborate with your team to enhance overall collection performance and achieve targets.
What We Look For:
- A minimum of 2 years of experience in Collections, with a preference for business-to-business (B2B) collections.
- Strong conflict resolution skills and the ability to handle challenging situations effectively.
- A problem-solver who embraces and excels in addressing tough issues.
- Commitment to meeting and exceeding collection performance metrics.
- Excellent verbal and written communication skills.
- Strong organizational and prioritization abilities to manage your accounts efficiently.
BENEFITS AND PERKS - for employees located in the US
- Excellent health coverage and life insurance benefits
- 401K with an immediate 3% company match
- PTO, Company Holidays, and Flexible Holidays
- Company-sponsored Mental Health Benefits, including 1:1 therapy
- Over $1,000 annually for a wellness benefit of your choice
- Monthly WFH stipend
- Generous, paid parental leave covering up to 12 weeks
- Access to financial coaches and education sessions
- Free commuter benefits - Caltrain passes for San Francisco employees and a monthly parking allowance
- Weekly catered lunches and fully stocked kitchen pantries
- Community-based volunteering opportunities
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