Service Manager

We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

Forward. For all.

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.

Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

JOB SUMMARY:

Responsible for complete understanding and compliance to Customer Systems (GM, Chrysler, Hyundai, Ford, Nissan, Toyota, Honda and Tier 1 options as well).  Identifies, establishes, and maintains appropriate inventory levels for finished goods.  Responsible for Delivery Ratings to all customers including Service accounts. Lead on all Customer Service Delivery concerns. Schedules production based on customer demand and finished goods inventory management. Works in conjunction with the Materials and Operation Teams to ensure component inventory levels supports that of the customer demand.  Responsible for accuracy of Finished Goods Inventory.  Implements annual freight plan with the support of the Logistics Specialist, while working to reduce logistics costs, maximizing the best usage of milk runs and local delivery routes.  Performs other duties as required which may involve providing work direction and/or leadership to other staff or team members.  After hours and weekend work may be required. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• The duties listed below will be performed at both levels within the progression with increasing independence and emphasis on unique situations and program development.  Work is performed under minimal supervision and work direction.  Functioning as a highly competent Scheduler and Customer Service Lead, work requires a higher degree of judgment and independent decision making involving more complex issues.  Provides training, guidance, and work direction to level I Supplier Scheduler and motivates team toward departmental goals and objectives. 
• Ensures Customer Orders are fulfilled and utilizes customer systems for appropriate ASNs, labeling, notification. Monitors customer demand to ensure material coverage in support of production schedules.  Reports back to materials & operations leadership on schedule attainment.  Contacts customers and initiates corrective actions as required.  Introduces and implements JIT techniques to manufacturing in support of business objectives
• Identifies, establishes, maintains, and monitors appropriate inventory levels of finished goods and communicates requirements via production schedule to achieve departmental goals and objectives. Coordinates engineering change orders, phase in of new products, and discontinuation of old products while minimizing obsolete inventory.  Monitors inventory records for respective area and ensures corrective action as needed.
• Safety/5S- Corrects or commends health and safety performance in work area and takes immediate action to correct unsafe conditions or actions. Ensures employees are appropriately trained in recognizing hazards associated and specific to their job. Completes safety inspections on a routine basis, and ensures compliance with all Health and Safety as well as ISO14001 policies and procedures. Leads accident/incident investigations. Assists in conducting risk assessment on new and/or modified equipment and/or processes.
• Staffing- Through subordinate Team Leaders, responsible for weekly staffing of work cells based on customer demand / weekly schedule in accordance with materials team. Staffs work cells with trained personnel to meet “takt time”.  Maintains vacation, overtime, off-line training and relief schedules.
• Communication- Effectively communicates performance in all aspects of the business including, but not limited to Policy, Safety, Quality, Delivery, Equity, Productivity and General Focus Factory Communications, during pre-shift meetings and team meetings. 
• Upward Communications- Tracks and evaluates performance measurables against safety, quality, cost and delivery goals.  Executes appropriate action plans to meet or exceed goals.  Alerts management team of significant variations of goals and expectations to prevent surprises through corrective action, desired performance and proactive communication.
• Leads continuous improvement activity, individually and with teams, and champions projects to improve cost, quality, and delivery.  Researches and recommends current material control management practices and implements appropriate changes as necessary.
• Trains and monitors customer component levels linking Magna systems with Customer systems.  Contacts customers and initiates corrective actions as required. 
• Responsible for all Customer Scorecard information, communication, and accuracy.
• Development of employees using Training Within Industry and training matrices. 
• Presents new information to large and small groups. 
• Administers and applies company policy consistently and fairly.  Has the ability to hire/fire and discipline employees.  Provides constructive feedback to all employees within the service department regularly through performance reviews.  Establishes individual development plans by determining needed skills and knowledge.  Participates in the hiring of new employees by interviewing candidates effectively and legally. Develops team competence using EOS improvement activities.  Responsible for maintaining and developing team morale.
• Performs other duties as required.  Serves as a Materials team representative on new program teams and reports changes to affected work team members.  Supervises and/or provides work direction to other staff while holding them accountable to meeting goals in performance and delivery.

REQUIREMENTS:

• Bachelor’s degree in business or related field and at least one year experience in materials or related field; or equivalent. Experience in the automotive industry preferred.
• Demonstrated strong organizational skills with the ability to work well under pressure and changing priorities.
• Good understanding of production inventory control techniques and principles.  Knowledge and experience with a formal manufacturing control system and Just-In-Time (JIT) concepts, principles, and techniques strongly preferred.
• Demonstrated ability to utilize standard and specialized equipment used to perform job duties.
• Three years’ experience in related field with emphasis on production scheduling, OEM systems, material pull systems, and JIT techniques; or equivalent.  Certification in production inventory management preferred.
• Demonstrated strong leadership skills in order to develop strategies and plan and assign appropriate resources.  Demonstrated team facilitation skills to lead team members and motivate them towards departmental goals.
• Demonstrated excellent problem-solving skills in order to perform job duties independently and make decisions which meet company goals and objectives. 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• perform work while seated or standing at work station using a computer (or other office equipment) 50-70% of work day, requiring frequent fingering on keyboard
• walk to and from various locations 25-30% of work day
• occasional reaching above and below waist height and above shoulder height
• occasional lifting and carrying of items weighing 2-15 lbs

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General office environment, with occasional exposure to plant floor environment that may involve elevated noise levels, minimal chemical fumes, elevated temperature and humidity, airborne dust and dirt.