Triage Nurse

Description

The Triage Nurse provides healthcare information, education, recommendations, and general nursing care to obstetric, infertility, and gynecologic patients in the clinic setting. Interacts with patients, physicians, nurse practitioners, clinic staff, and non-AWS clinic personnel by phone, email, fax, and in person.

This is a part-time position working Monday, Tuesday, Thursday, and Friday from 8:00 am - 5:00 pm. There is opportunity to work remotely after 6 months of training.

Associates in Women's Health is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Triage incoming calls, route calls to providers per protocols or as deemed appropriate
• Review and communicate provider responses with patients
• Route results to providers per protocol
• Review and communicate with patients on labs and other tests per protocols and/or provider responses
• Follow up on abnormal Pap smears, mammograms, ultrasounds
• Manage prescription refills, prior authorizations
• Assist OB patients with MAC/Perinatology appointments as needed
• Interact with Home Healthcare, Out-patient hospital services, other non-OGA healthcare providers/clinics per provider orders
• STD notification to Minnesota Department of Health
• Provide general resource information for providers and other clinic departments as requested
• Review and update existing triage protocols and write new triage protocols as needed
• Screen post 20-week OB transfer calls
• Follow up on OB patients that have not been seen for two or more months
• PHQ-9 calls
• Documentation of all patient interactions/calls
• External monitoring NST
• Foley catheter removal and insertion as needed
• Any and all other duties as assigned

Education and Experience Requirements:

• RN: Diploma graduate from an accredited school of nursing; Bachelor's Degree (BSN) or Associate's Degree (ADN) in nursing from an accredited college; current or pending reciprocity, Minnesota State Board of Nursing license.
• Previous OB and/or GYN experience required
• Nursing triage experience preferred

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/office setting
• Opportunity to work remotely after 6 months of training.

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

---