We have other current jobs related to this field that you can find below

  • Guest Services Ambassador

    2 weeks ago

    Tampa, United States Aparium Hotel Group Full time

    Position: Guest Services Ambassador Location: Tampa, FL Job Id: 1052 # of Openings: 1 GUEST SERVICES AMBASSADOR Reports to: GUEST SERVICES MANAGER, position is non-exempt WHAT YOU WILL GET Work with an amazing team who is passionate about hospitality, celebrating diversity and embracing individuality! Paid time off including vacation, sick and a...

  • Guest Services Ambassador

    1 week ago

    Tampa, United States Aparium Hotel Group Full time

    Position: Guest Services Ambassador Location: Tampa, FL Job Id: 1052 # of Openings: 1 GUEST SERVICES AMBASSADOR Reports to: GUEST SERVICES MANAGER, position is non-exempt WHAT YOU WILL GET Work with an amazing team who is...

  • Guest Services Ambassador

    2 weeks ago

    Tampa, United States Aparium Hotel Group Full time

    GUEST SERVICES AMBASSADOR Reports to: GUEST SERVICES MANAGER, position is non-exempt What You Will Get Work with an amazing team who is passionate about hospitality, celebrating diversity and embracing individuality! Paid time off including vacation, sick and a floating holiday to use when you choose Paid time off to volunteer in your community Free parking...

  • Ambassador

    3 months ago

    Tampa, United States JENI'S SPLENDID ICE CREAMS Full time

    In Florida, our Team Jeni's Ambassadors have the opportunity to earn an average of $24.81 per hour!* *This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may vary. Jeni’s Splendid Ice Creams is searching for Ambassadors to join our team at The Pearl. At Jeni’s,...

  • Ambassador

    3 months ago

    Tampa, United States Jenis Splendid Ice Creams LLC. Full time

    Job DescriptionJob DescriptionIn Florida, our Team Jeni's Ambassadors have the opportunity to earn an average of $24.81 per hour!**This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may vary.Jeni’s Splendid Ice Creams is searching for Ambassadors to join our...

  • Ambassador

    3 months ago

    Tampa, United States Jenis Splendid Ice Creams LLC. Full time

    Job DescriptionJob DescriptionIn Florida, our Team Jeni's Ambassadors have the opportunity to earn an average of $24.81 per hour!**This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may vary.Jeni’s Splendid Ice Creams is searching for Ambassadors to join our team...

  • Brand Ambassador

    3 weeks ago

    Tampa, United States PLP Albuquerque Full time

    Job DescriptionJob DescriptionHMG Pest Solutions has a vibrant history of launching successful sales and marketing strategies that improve our client's market footprint and simultaneously have a positive impact on our surrounding communities. We have recently partnered with a pest control powerhouse that is just as passionate as we are about helping...

  • Brand Ambassador

    1 month ago

    Tampa, United States PLP Albuquerque Full time

    Job DescriptionJob DescriptionHMG Pest Solutions has a vibrant history of launching successful sales and marketing strategies that improve our client's market footprint and simultaneously have a positive impact on our surrounding communities. We have recently partnered with a pest control powerhouse that is just as passionate as we are about helping...

  • Brand Ambassador

    2 weeks ago

    Tampa, United States PLP Albuquerque Full time

    Job DescriptionJob DescriptionHMG Pest Solutions has a vibrant history of launching successful sales and marketing strategies that improve our client's market footprint and simultaneously have a positive impact on our surrounding communities. We have recently partnered with a pest control powerhouse that is just as passionate as we are about helping...

  • Brand Ambassador

    1 week ago

    Tampa, United States PLP Albuquerque Full time

    Job DescriptionJob DescriptionHMG Pest Solutions has a vibrant history of launching successful sales and marketing strategies that improve our client's market footprint and simultaneously have a positive impact on our surrounding communities. We have recently partnered with a pest control powerhouse that is just as passionate as we are about helping...

  • Passenger Ambassador

    3 weeks ago

    Tampa, United States Bags Part time $16

    Job DescriptionJob DescriptionOverviewBags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables...

  • Passenger Ambassador

    2 months ago

    Tampa, United States Bags Full time

    Job DescriptionJob DescriptionOverviewBags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables...

  • Brand Ambassador

    7 days ago

    Tampa, United States Bay Area Branding Llc Full time $47,000 - $51,000

    Job DescriptionJob DescriptionAbout Us:At Bay Area Branding, we believe that every brand has a unique story that deserves to be told. As a dynamic branding agency, we partner with innovative companies to elevate their brand presence and make meaningful connections with their target audience. Our team is passionate, creative, and driven to make an impact....

  • Sales Associate/Brand Ambassador

    4 months ago

    Tampa, United States ARMATURE WORKS, LLC Full time

    Job DescriptionJob DescriptionSales Associate/Brand AmbassadorWe are seeking a dynamic and customer-focused individual to join our team as a Sales Associate and Brand Ambassador. In this role, you will be responsible for welcoming customers to our property, providing excellent customer service, and promoting our brand through product knowledge and engaging...

  • Brand Ambassador

    3 months ago

    Tampa, United States 4ward Marketing Group Full time

    Job DescriptionJob DescriptionAre you looking for a change? Looking for fast-paced growing company?Look no further, we are seeking a Brand Ambassador for immediate hire to host promotional events on behalf of our Nonprofit clients. Join our growing, dynamic, goal oriented team! Looking for individuals who want growth and the possibility of advancement within...

  • Brand Ambassador

    3 months ago

    Tampa, United States 4ward Marketing Group Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesDental insuranceFlexible scheduleFree food & snacksHealth insuranceHelp or transport serviceOpportunity for advancementSigning bonusVision insurance Are you looking for a change? Looking for fast-paced growing company?Look no further, we are seeking a Brand Ambassador for...

  • Retail Brand Ambassador

    2 hours ago

    Tampa, Florida, United States Vita Coco Full time

    Retail Brand AmbassadorAs a key player in our retail strategy, the Retail Brand Ambassador will engage with significant accounts within their designated region, collaborating with local distributors and sales representatives to enhance the visibility and accessibility of our products. This role demands a proactive, organized, and dynamic individual who...

  • Food & Beverage Service Ambassador, Alcohol (Busch Gardens & Adventure Island) Tampa

    3 months ago

    Tampa, United States Seaworld Full time

    Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!Food Service...

  • Guest Services Ambassador

    3 months ago

    Tampa, United States SeaWorld Full time

    Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! Guest...

  • Brand Ambassador | Tampa, FL

    3 months ago

    Tampa, United States David Yurman Full time

    OverviewDavid Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all...

Transfusion Service Ambassador

2 months ago

Tampa, United States Abbott Laboratories Full time

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve peopleâs health. Weâre always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youâll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelorâs degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

  • This position is a remote position.
  • Qualified candidates must currently live in the Tampa, FL area.
  • Travel up towards 50%.

What Youâll Work On

  • Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer.  The Ambassador operates as primary account management contact with customer account; with a focus to improve economic profitability, increase customer loyalty, secure retention, and drive value expansion. 
  • Act as trusted partner to existing customers.
  • Build promoters and achieve targeted retention rate. Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability).
  • Deliver first line support and technical troubleshooting & elevate Level 2+ issues to service specialist to minimize overall cost to serve. Coordinate order; delivery; and billing
  • Responsible for implementing and maintaining the effectiveness of the quality system.

RETENTION RATE:

  • Ensure instrument analytical turnaround time (uptime/repair/maintenance)
  • Conduct customer business review (KPI reviews)
  • Manage customer relationship and thoroughly plan; prepare and follow up customer visits (pre-call plan; post-call notes)
  • Identify customer training requirements
  • Coach customers and share knowledge (education)
  • Identify and resolve customer pain points (troubleshooting)
  • Replenish and control inventory
  • Build image and brand in eyes of customer
  • âSellâ or reinforce Abbottâs total solution value offering
  • Collect and transmit VOC (Voice of Customer)

REVENUE:

  • Menu expansion (utilization of existing products; new product launches)
  • Service sales
  • Product promotion
  • Value creation
  • Order management
  • Contract management
  • Identify/open door for opportunity to expand offering into other departments (prospecting; not doing)
  • Customer consumables management
  • New assay applications

VALUE CREATION AND EXPANSION: 

  • Price management
  • Service sales
  • Free of charge control
  • Menu expansion
  • Lifecycle management of product
  • Service cost management
  • CPR management
  • Contract Life Cycle and Compliance
     

BUILD PROMOTERS: 

  • NPS responsibility (hot sheets)
  • Management of inter-client relationships

ANALYTICAL TURN AROUND TIME: 

  • Assay availability and performance
  • Instrument installation & commissioning
  • First line level service/fixes
  • TSBs â hardware & software upgrades
  • Proactive monitoring and communication via Abbott Link
  • Escalation & support
  • Customer inventory
     

SYSTEMS & TOOL MANAGEMENT: 

  • CMS Next tickets (opening & closing)
  • Aforce use and maintenance (CRM)
  • Paris (reports)

Key Performance Metrics: 

  • Retention Rate
  • Net Promoters Score
  • Cost of Service
  • Territory Sales Plan achievement â Base business sales and new business growth
  • Account EP Plan improvement
  • First Line Service KPIs

Accountability:

  • Be the representative of Abbott and the ADD brand to the customer with emphasis on laboratory management.  Will interact with Acquisition and Sales Specialist teams; Value Expansion Representative; Area/ Regional Marketing; Customer Support Center and Technical Service; Finance.  This position is a very visible and will influence customer purchase decisions.
  • Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget of approximately 3.0MM for US.  Considers financial and customer implications as part of decision making.
  • Critical contribution to the effectiveness of the CAPA system with responsibility for accurate
    documentation of customer complaints and the actions taken to resolve those concerns
  • Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Monitor and maintains customer satisfaction through direct contact. Adheres to safety guidelines; policies; procedures.

Required Qualifications

  • Bachelorâs degree or equivalent relevant experience required. 
  • Travel up towards 50%

Preferred Qualificaitons

  • Bachelorâs degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred. 
  • Two to four yearsâ experience relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products.
  • Experience providing technical product application and/or hardware support.
  • Experience interfacing with customers
  • Strong people management and communication skills
  • Trouble shooting/problem solving skills.
  • Computer skills (word, excel, power point, internet savvy)
  • Shows ability to prioritize independently
  • Negotiation skills
  • Demonstrate sales skills
  • Commitment to customers
  • Service-minded

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.



The base pay for this position is $31.55 â $63.15 per hour. In specific locations, the pay range may vary from the range posted.