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IT Support Lead

3 months ago

Philadelphia, United States Evolution Full time

Company Description

World's No.1 online casino is hiring talent At Evolution, our talent is live, the players are virtual. 

Evolution is a developer and supplier of virtual casino games, since 2006. We evolve the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games.

Celebrating 15 years of presenting games in 15 languages, Evolution is momentously thriving beyond our 10 studios, 16,000 employees, and 30 countries and cities. Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, and Vancouver, Canada.

At Evolution, everyone is a winner Embracing diversity by hiring personalities across any ethnicity, gender expression, and religion, Evolution is a global enterprise hiring individuals that will elevate our brand.

Job Description

Responsibilities:

  • Providing user device and office IT infrastructure service (further in text - service) operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements
  • Service incident resolution, escalation to third party suppliers and problem analysis and resolution
  • Providing service metrics data and reporting on service availability, capacity and security
  • Provision service/system updates and deployments
  • User request fulfilment
  • Service long-term vision as set with business stakeholders
  • Ensuring service quality and improvements as required by capacity or business requirements needs
  • Ensuring business requirements mapping to service functionality and change implementation
  • Perform other duties, as asked by the manager, which are related to position
  • Replace colleagues during their vacations, sick leaves and other absences.
  • Replacement takes place during working time, and it is not considered as additional work.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand

Qualifications


  • Secondary (higher, special etc.) education, preferrably in IT.
  • Fluent English written and spoken.
  • At least 3 years of experience in IT Support role.
  • Profound IT skills – computer hardware, operating systems, TCP/IP networking, security.
  • Experience in computer, laptop, printer, mobile device configuration and support.
  • Knowledge of network service management and support (e.g. Active Directory, DNS, VPN solutions, WiFi etc.)
  • Experience with SCCM or other workstation infrastructure management platform - architecture, hierarchy configuration, OSD, patching, application packaging etc.
  • Good communication and presentation skills.
  • Ability to create structured documentation.
  • Knowledge of IT management frameworks (eg. ITIL) preferred.
  • Enterprise employment experience preferred.
  • Ability to work outside normal business hours and travel as required
  • Related team management experience preferred.


Additional Information

About Us

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).

Evolution America was established in 2019 for more information on Evolution.com.

Benefits

This position is an excellent opportunity to join the fast-growing Evolution team. We also offer:

  • Competitive Salary
  • Paid Time Off
  • Paid Holidays
  • Medical, Dental & Vision Insurance Plans
  • Company Paid Life and AD&D Insurance
  • Commuter Flexible Spending Account (FSA)
  • Nationwide Employee Discount Program
  • Full Training & Growth Opportunities
  • Professional and personal development – for the right person there is opportunity for the role to grow in responsibility


All your information will be kept confidential according to EEO guidelines

Job Type: Full-time