Field Operations Specialist
4 weeks ago
Job Details
Purpose:
This position is responsible for developing, training, supporting and ensuring all Installation and Service procedures throughout the national RbA network. This position must collaborate with a broad cross-section of RbA departments and business associates including retail affiliate management, product development, factory quality, installation crews, service technicians and external contractors. Additionally, data analysis and knowledge development which focus on identifying and prioritizing product quality improvement needs and network process efficiencies are central to the position. These responsibilities will be achieved while supporting and representing the Brand and Brand promise through signature service, while delighting our internal and external customers.
Responsibilities:
-Participate, commercialize and lead in the development and facilitation of training programs and workshops for operation, installation, service and administrative leaders and technicians to improve their process and efficiencies.
-Develop and commercialize educational materials to foster self-sufficiency through "The Link and "RenewU" to support operation, installation, service and administrative leaders and technicians
-Lead and develop a field operations service/resolution program that will drive affiliate accountability as well improve and standardize the field operations team process.
-Measure, drive and communicate efficiencies around remake, backlog, first time through, NPS excellence and first time through service through business intelligence, rbi, Medallia, and rForce.
-Builds cooperative relationships with Renewal business units, field operations, manufacturing, RD&I, engineering, IT and retail locations from a customer focused and installation/service perspective
-Collaborate with Regional Affiliate Management Teams to evaluate retail operation performance regarding Renewal retail agreements, policies, processes and standards linked to installation, product quality, signature service, and customer experience.
-Work directly with RbA retailers and homeowners to resolve installation/service process issues, in a measurable timeline in order to ensure a positive customer experience.
-Conducts periodic Installation/Service inspections through remote assessment as scheduled per complexity of the resolution.
-Actively participates in the development process for new products and line extensions to ensure that the needs of the customer are addressed in the development of new products
-May supervise installation and service personnel on large special assignment service projects, may lead cross functional teams.
-Other duties as assigned by supervisor.
Qualifications:
-College Degree in business or related field preferred, or an equivalent combination of education and experience.
-Five years national or regional field operations management experience.
-Five years construction / window & door business experience preferred.
-Minnesota State Class "A" Contractors license preferred.
-Field sales, customer service, technical writing and publication, process development, and training experience desired.
-Outstanding customer service skills, especially win/win problem solving and conflict resolution skills required.
-Strong written and verbal communication skills with the ability to build relationships at all levels.
-Travel up to 60% of time.
-
Field Operations Specialist
1 month ago
Cottage Grove, United States Renewal by Andersen Full timeJob Details Purpose:This position is responsible for developing, training, supporting and ensuring all Installation and Service procedures throughout the national RbA network. This position must collaborate with a broad cross-section of RbA departments and business associates including retail affiliate management, product...
-
Field Operations Specialist
1 month ago
Cottage Grove, Minnesota, United States Renewal by Andersen Full timeJob DetailsPurpose:This position is responsible for developing, training, supporting and ensuring all Installation and Service procedures throughout the national RbA network. This position must collaborate with a broad cross-section of RbA departments and business associates including retail affiliate management, product development, factory quality,...
-
Field Operations Specialist
4 weeks ago
Cottage Grove, Minnesota, United States Renewal by Andersen Full timeJob DetailsPurpose:This position is responsible for developing, training, supporting and ensuring all Installation and Service procedures throughout the national RbA network. This position must collaborate with a broad cross-section of RbA departments and business associates including retail affiliate management, product development, factory quality,...
-
Facilities Operations Specialist
2 weeks ago
Cottage Grove, United States American Transmission Co. Full timeSummary of Responsibilities: Energize your career at ATC! We are looking for a Facilities Operations Specialist to provide hands on light maintenance support for the day-to-day operating functions of ATC Facilities Program Managers (office building and facilities critical operating systems support) including assisting and/or performing general facilities...
-
Director of Field Service
1 month ago
Cottage Grove, United States Johnson Fitness Full timeDescription Position Overview: We are the country’s leading commercial fitness supplier, looking for an experienced Director of Field Service to lead our national field service operations so that we can deliver the outstanding experiences that our customers expect. Under the direction of the Vice President of Customer Experience, the Director of Field...
-
Director of Field Service
4 weeks ago
Cottage Grove, United States Johnson Fitness Full timeDescription Position Overview: We are the country’s leading commercial fitness supplier, looking for an experienced Director of Field Service to lead our national field service operations so that we can deliver the outstanding experiences that our customers expect. Under the direction of the Vice President of Customer Experience, the Director of Field...
-
Director of Field Service
1 month ago
Cottage Grove, United States Johnson Health Tech Companies Full timeJob Type Full-time Description Position Overview: We are the country's leading commercial fitness supplier, looking for an experienced Director of Field Service to lead our national field service operations so that we can deliver the outstanding experiences that our customers expect. Under the direction of the Vice President of Customer Experience, the...
-
Director of Field Service
4 weeks ago
Cottage Grove, United States Johnson Health Tech Companies Full timeJob Type Full-time Description Position Overview: We are the country's leading commercial fitness supplier, looking for an experienced Director of Field Service to lead our national field service operations so that we can deliver the outstanding experiences that our customers expect. Under the direction of the Vice President of Customer Experience, the...
-
Director of Field Service
2 weeks ago
Cottage Grove, Minnesota, United States Johnson Health Tech Companies Full timeJob DescriptionJob DescriptionDescription:Position Overview:We are the country's leading commercial fitness supplier, looking for an experienced Director of Field Service to lead our national field service operations so that we can deliver the outstanding experiences that our customers expect. Under the direction of the Vice President of Customer Experience,...
-
Director of Field Service
1 month ago
Cottage Grove, United States Johnson Health Tech Companies Full timeJob DescriptionJob DescriptionDescription:Position Overview:We are the country’s leading commercial fitness supplier, looking for an experienced Director of Field Service to lead our national field service operations so that we can deliver the outstanding experiences that our customers expect. Under the direction of the Vice President of Customer...
-
Director of Field Service
1 month ago
Cottage Grove, United States Johnson Health Tech Companies Full timeJob DescriptionJob DescriptionDescription:Position Overview:We are the country’s leading commercial fitness supplier, looking for an experienced Director of Field Service to lead our national field service operations so that we can deliver the outstanding experiences that our customers expect. Under the direction of the Vice President of Customer...
-
Director of Field Service
4 weeks ago
Cottage Grove, United States Johnson Health Tech Companies Full timeJob DescriptionJob DescriptionDescription:Position Overview:We are the country’s leading commercial fitness supplier, looking for an experienced Director of Field Service to lead our national field service operations so that we can deliver the outstanding experiences that our customers expect. Under the direction of the Vice President of Customer...
-
Director of Field Service
4 weeks ago
Cottage Grove, United States Johnson Health Tech Companies Full timeJob DescriptionJob DescriptionDescription:Position Overview:We are the country’s leading commercial fitness supplier, looking for an experienced Director of Field Service to lead our national field service operations so that we can deliver the outstanding experiences that our customers expect. Under the direction of the Vice President of Customer...
-
Cottage Grove, United States Renewal by Andersen Full timeDescription & Requirements RENEWAL BY...
-
Operations Manager
2 weeks ago
Cottage Grove, Minnesota, United States Ulta Beauty Full timeOVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purposea place of vision,...
-
Environmental Field Specialist
2 weeks ago
Spring Grove, Virginia, United States Strata Solar Full timeThe Environmental Field Specialist will leverage environmental SWPPP and SPCCC regulatory knowledge with civil/site development experience to insure environmental on assigned construction site.Responsibilities Essential Duties and Responsibilities:Field Specialist, Environmental, Field, Specialist, Land Development, Business Services
-
Inventory Specialist
4 weeks ago
Cottage Grove, United States STIHL Inc. Full time**About Us**: As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service. STIHL is seeking a highly...
-
Eligibility Specialist
2 weeks ago
Cottage Grove, Oregon, United States Lane Council of Governments Full timeJob DescriptionJob DescriptionABOUT USFounded in 1945, Lane Council of Governments (LCOG) is one of the oldest councils of governments. Overseen by a Board of Directors, we strive to enhance public services in Lane County and beyond. This collaborative journey includes partnerships with local governments and special districts in the fields of GIS Planning,...
-
Guest Service Specialist
1 month ago
Cottage Grove, United States Mister Carwash Full timeWorking at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: * Work with an amazing team in a fun...
-
Guest Service Specialist
4 weeks ago
Cottage Grove, United States Mister Carwash Full timeWorking at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: * Work with an amazing team in a fun...
