IT SPECIALIST

Summary

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for CYBER SECURITY to recruit and appoint qualified candidates to positions in the competitive service.

About the Position: This position is located at the US ARMY MSCoE at Fort Leonard Wood, Missouri.

Duties

• The Knowledge Management Tech (KM-T) is responsible for overseeing SharePoint Administration, design, development, evaluation, and management of the SharePoint portals.
• Reporting to the G6, the KM-T has responsibilities that include customer support and technical training support functions.
• Oversees the design, development, assessment, and oversight of the MSCoE A365 portals with responsibility for customer assistance and technical training support.
• Provides customer support in the management of the organization A365 portals. Supports the end users in the use of the sites, in both posting and accessing information.
• Assists in the management of the websites to ensure the content is current and appropriate for the intended audience following the Department of Defense (DoD), Department of the Army (DA), and organizational policies and guidance.
• Plans and prioritizes tasks based on existing and anticipated project requirements, support requests and their impact on the organization’s ability to meet training objectives.
• Serves as the principal point of contact for resolving customer questions or problems concerning the portals. Determines the exact nature of the problem routine, non-routine, user error, equipment malfunctions, and software malfunctions.
• Provides effective and timely technical training support services to organizational users to include portal access, navigation techniques, inter-user communication, network connectivity, and resource sharing.
• Documents procedures and trains customers on implementation and use of approved solutions. Assists customers by developing approved applications, websites, and webpages.
• Performs testing and validation of equipment and software to ensure conformance to standards and/or existing installed customer baselines.
• Installs software updates and new software versions. Adapts, configures, and tests authorized computer software and hardware for effective integration to MSCoE personnel computer systems.
• Analyzes and resolves hardware/software system failures.
• Formulates and enforces policies and program guidelines governing Knowledge Management (KM) strategies, including the management of document lifecycles and content.

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