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Housekeeping Supervisor

3 months ago

Township of Rosewood, United States Rosewood Hotels and Resorts Full time
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Housekeeping Supervisor

General Information Press space or enter keys to toggle section visibility Country/Region Bermuda Province/City Bermuda Location Rosewood Bermuda Department Rooms - Heart of House Job Type Full-time Permanent Job Description Press space or enter keys to toggle section visibility Responsible for assisting in the overall management of the Housekeeping Department.   Duties include but are not limited to:

  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis by checking, training and following the LQA STANDARDS AND BRAND STANDARDS.
  • Monitor and control operation of various sections including, but not limited to linen room, floors, public areas, offices and storerooms.
  • Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.
  • Ensure guest complaints are resolved in a timely manner and follow up on the glitches personally.

 

  • Maintain associate attendance, daily briefings, grooming standards, daily training calendar in coordination with housekeeping manager.
  • Responsible for lost and found drops, entry and monitoring.
  • Recommend hiring, developing, counseling, motivating and disciplining staff in accordance with hotel policies and procedures.
  • Maintaining floor checklist and pantry checklist on daily basis
  • Support and uphold hotel philosophy concerning hiring, associate relations, supervision, and disciplinary action.
  • Interact in courteous and professional manner with all guests, staff, and community members
  • Complete in charge and empowered for day-to-day glitches and updating the assistant manager / MOD if there is a highlight required
  • Respond in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.
  • Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems to perform and direct many varied and complex tasks.
  • Supervise, direct, coordinate, influence and persuade staff to maintain service standards of hotel.
  • Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
  • Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
  • Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
  • Maintain cleanliness and safety of work area.
  • All other duties as required.

About Us Press space or enter keys to toggle section visibility A destination in itself, the recently renovated Rosewood Bermuda is the centerpiece of the prestigious community of Tucker’s Point Bermuda’s premier resort, golf club and residential community. Gracing 240 of the most beautiful coastal acres on the island, the award-winning tropical hideaway neighbors the estates of Tucker’s Town and offers breathtaking vistas of the ocean and sound.

With just 88 rooms and suites, guests feel they are part of an elite club with exclusive access to the largest private pink-sand beach on Bermuda as well as the island’s finest amenities. They can golf like champions, sail the ocean blue, dive shipwrecks and colorful reefs, play a friendly game of tennis or “spa” to their heart’s delight within this well-appointed setting.

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